Real-time availability
Ring the person who can actually answer.
Waveline tracks who is available, on a call, or off, and routes the next caller to the right person on the right device, automatically.
How it routes
Smarter than a static ring group.
Live presence
Available, on a call, or off — Waveline knows in real time.
Personal hours
Each teammate sets their own hours. The team line respects them.
Snooze and DND
Step away from calls without telling everyone. Things route around you.
Device priority
Ring the desktop first, then mobile, then the desk phone — your choice.
Round robin
Spread inbound load across teammates so no one gets stuck on every call.
Failover to inbox
When no one can answer, the call goes to a shared inbox or voicemail with context.