Getting started

Set up Waveline as the work phone system for individual team members and shared teams. This support center follows the same path as a real launch: create your account, prepare billing and compliance, add personal or shared numbers, invite teammates, build call routing, then monitor calls and messages.

Recommended launch path

1. Sign up and finish company onboarding.
2. Set up billing so numbers and subscriptions can activate.
3. Install the apps and grant microphone and notification permissions.
4. Invite your team and assign roles.
5. Complete Trust Hub if you will send customer SMS.
6. Choose or port a number, then assign it to a personal or shared inbox.
7. Configure inbox members, business hours, and default ring groups for any shared lines that need coverage.
8. Build and publish a call flow.
9. Test calling, messaging, voicemail, and analytics.

What to read first

• New admins should start with Sign up, Set up billing, Roles and permissions, and Trust Hub.
• Team members should start with Making calls, Receiving calls, Conversations, and Mobile call controls.
• Routing owners should start with Inbox overview, Default ring groups, Call flows overview, and Publishing drafts.
• Messaging owners should start with Campaign registration, Opt-out and compliance, and Messaging registration.

Common launch checks

• Every active number is assigned to a personal inbox or shared team inbox.
• Every live shared inbox has members, business hours, fallback routing, and a published call flow.
• Every team member has tested microphone, notifications, availability, and the mobile app if they use Waveline away from a desk.
• Messaging registration is approved or understood before broad customer SMS begins.
• Analytics, call history, and unhandled call filters are reviewed after the first live day.