Introduction
Waveline is operated by PNW Software Solutions LLC. This policy explains what information is gathered through the platform and how it’s handled.
Information We Collect
Personal Information
We collect personal information such as your name, phone number, and email address when you sign up for our services or otherwise interact with us.
IP Address Information
We collect your IP address solely for the purpose of tracking your consent to our Privacy Policy and Terms of Service agreements. This information is stored for a maximum of 7 years to maintain records of your consent history.
Usage Data
We gather data about how users interact with the platform to enhance service quality.
How We Use Your Information
Service Delivery
Personal information supports service provision, maintenance, protection, improvement, and user safety.
User Consent and Rights
User Rights and Controls
You have the right to access, correct, update, or request deletion of your personal information at any time.
Information Storage and Security
Data is stored securely using technical and organizational safeguards against unauthorized access, loss, or damage.
Data Retention and Deletion
Data retention follows strict operational necessity principles. Analytical data undergoes anonymization; retained information is ultimately destroyed irreversibly.
Optional AI Integrations
When you connect Waveline to an AI provider such as OpenAI or Anthropic, you authorize access to the workspace or inbox and permissions selected during sign-in. Depending on those permissions and your requests, Waveline may return contact names, company details, phone numbers, email addresses and notes; call participants, history and timestamps; message content and participants; saved recording transcripts and summaries; and links to permitted recordings and attachments. Record identifiers allow the integration to retrieve the records you select.
Optional write permissions allow the integration to create or update contacts, append notes, and send messages you authorize. Waveline keeps connection permissions and authorization records to control access, operation records to handle retries, and usage records for billing. Your AI provider receives the results needed for the requested action and handles them under its own privacy policy and your account settings.
You can revoke a connection in Waveline Settings under Integrations. Revocation stops future access through that authorization; it does not undo completed changes or remove information already returned to your AI provider. Use that provider's controls for its retained conversations, and contact us for Waveline data requests.
Changes to the Privacy Policy
Policy modifications will be communicated through the application or appropriate channels.
Contact Information
Questions should be directed to admin@pnwsoftwaresolutions.com.