Shared team number

One team number.
More people who can help.

Let your team answer calls, reply to texts, and review voicemail from the same number. When someone is busy or away, another teammate can pick up the conversation.

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Keep the conversation moving.

A busy teammate doesn’t have to leave a customer waiting. Share the number—and the information your team needs to help.

A call rings on the first desk phone. A teammate declines it on the touchscreen, and the call moves to the next desk phone. After that teammate declines, it rings on a mobile, where a teammate answers and the call connects.

Can’t answer a call? It goes to the next teammate in your ring order.

Contact notes

Leave the details for the next person.

Add a note to the customer’s contact so the next teammate has useful context.

Team messages

Talk to your team, too.

Send an internal message to a teammate or group when you need to coordinate.

After hours

Give after-hours callers a next step.

Set your business hours and let callers hear what to do when you’re closed.

Shared contacts

Familiar customers.
Whoever answers.

Keep customer names and company details available to the people who need them. Share contacts across your business or with selected teammates and shared inboxes.

Teammate access

Your number stays.
Your team can change.

Add or change the teammates who handle your shared line while customers keep using the number they know.

Multiple numbers

A number for every purpose.
One team behind them all.

Give your ads, flyers, website or each area you serve its own number, all answered from one shared inbox. See which number every call and text came in on, so you know what's bringing customers in.

Get your team on the same line.

  1. Choose your business number

    Get a new number or bring an eligible number your customers already know.

  2. Add your team

    Choose the teammates who can access the shared line’s calls, texts, and voicemail.

  3. Choose who rings

    Decide who answers first and who provides backup.

  4. Start answering together

    Handle customer conversations from the shared number and see which calls need follow-up.