Shared inboxes

Team lines that always get answered.

Bring calls, texts, voicemails, and contact context into shared inboxes so the right people can answer and follow up.

Get startedSee call flows

One queue, the whole team

Calls and texts your whole team can answer.

Shared inboxes route conversations to a group of teammates, with assignment, status, and replies that anyone on the line can see.

Inbox features

Built for teams that share the phone.

Assignments

Claim a conversation, hand it off, or let the next available teammate jump in.

Statuses

Open, snoozed, and resolved threads that follow the work, not the channel.

Internal notes

Mention a teammate, leave context, and avoid asking the customer to repeat themselves.

Auto-replies

Acknowledge texts after hours or when no one is available, with the right tone.

Templates

Save snippets your team uses every week and send them in two keystrokes.

Contact context

See past calls, threads, and notes for whoever you are talking to without switching apps.

How it works

A clean handoff, every time.

  1. Step 01

    Create the inbox

    Name it, add a number, invite the teammates who should answer.

  2. Step 02

    Set the routing

    Ring everyone, ring in order, or send to a menu first.

  3. Step 03

    Talk and text together

    Anyone in the inbox can pick up. Replies stay in the same thread.

  4. Step 04

    Close the loop

    Resolve when done. The next person sees the full history.