Your team phone,
without the chaos.

Calls, texts, and follow-ups on one communications platform.
Easy to customize, built to grow.

Sign up for Waveline

Available on: iOS, Android, and Web

Trusted by businesses where every call counts.

  • AAA Water Heaters
  • HDPartners
  • Ben's Plumbing, Heating & Air
  • Sugar + Spoon
  • Wezee's Plumbing

One platform.
Every place you answer.

See apps & desk phones

  • At the counter

    Pick up on a supported desk phone.

  • At your desk

    See the whole conversation in your browser.

  • Out on a job

    Reply from the phone you already carry.

Your whole workday

Always on. Nothing missed.

From the first call at the counter to the voicemail after closing, every call and text lands in one place, with a list of who still needs a call back.

  1. Morgan Ellis8:12 AMAnswered by Sam2:14Front desk
  2. Jordan Lee 9:40 AMWater dripping from the pipe under a sink onto the cabinet floorIt's leaking again.
    Alex 9:42 AMGot it. On my way.
  3. Chris Park11:05 AMMissedMain line
  4. Voicemail
    Dana Ortiz
    1:30 PM
    0:42

    Hi, it's Dana. Can someone call me back about Thursday?

  5. Chris Park3:05 PMPlaced by Alex2:40Main line
  6. Dana Ortiz4:10 PMPlaced by Priya1:48Main line
  7. Riley Shaw5:54 PMAnswered by Sam3:12Main line
  1. Morgan Ellis8:30 AMAnswered by Sam2:14Front desk
  2. Jordan Lee 9:40 AMWater dripping from the pipe under a sink onto the cabinet floorIt's leaking again.
    Alex 9:42 AMGot it. On my way.
  3. Chris Park11:15 AMMissedMain line
  4. Voicemail
    Dana Ortiz
    1:30 PM
    0:42

    Hi, it's Dana. Can someone call me back about Thursday?

  5. Chris Park3:15 PMPlaced by Alex2:40Main line
  6. Dana Ortiz4:10 PMPlaced by Priya1:48Main line
  7. Riley Shaw5:20 PMAnswered by Sam3:12Main line
See missed-call follow-up

Every call, handled your way.

Routing, apps, recordings and the tools you already use, all working together around every call.

Thinking about switching?

We’ll help you make the switch.

Need a hand moving your number, registering for texting or setting up phones? Contact Waveline Support, or follow our step-by-step guides at your own pace.

support@pnwsoftwaresolutions.comVisit Waveline Support

Yes, if your number is eligible to transfer. Waveline lets you check before starting the move, so people can keep reaching you at the number they already know. Keep your current phone service active until the transfer is complete.

Read the number transfer guide

Keep using your current phone service while your number transfer is pending. Set up your team, voicemail, and call routing in Waveline beforehand so you’re ready when it moves. Text delivery can take up to 48 hours to settle after the transfer.

See call routing

Waveline walks you through texting registration. You’ll provide details about your organization, explain the messages you plan to send, and show how people agree to receive them. Once registration is approved and your number is activated for texting, your team can send messages from Waveline.

Read the texting registration guide

No. You can use Waveline on your iPhone, Android phone, or in your browser. If you prefer a desk phone, Waveline also supports compatible Yealink models—so the phones you already have may work too.

See apps & desk phones

Yes. Start with a new Waveline number, invite your team, and test how calls reach the right people. You can move your existing number once your setup is ready.

Read the getting started guide

Yes. Import your contacts from a CSV or Excel file, or bring them in through a supported connected service. You can have everyone’s contact details ready before your team starts using Waveline.

Read the contact import guide