Availability

Availability controls whether Waveline considers you when routing incoming calls. Set yourself Available when you are ready to answer and Away when calls should skip you.

Availability applies to you across every inbox you participate in. When you are Available and an inbox routes a call to you, the calling methods configured for you in that inbox can ring.

Before you begin

• Confirm that you can work from the intended inboxes and are included in their Default Ring Order. Shared inboxes require the Member or Manager role; see Inbox Participants.
• Sign in to the web or mobile app.
• Enable notifications and microphone access on devices used for calls.

One status applies to all your inboxes

Changing Availability updates your status across every personal and shared inbox you participate in. You cannot use the Availability switch to be Available for one inbox and Away for another.

If you should stop receiving calls from only one inbox, ask someone who manages it to adjust your participation or its Default Ring Order.

Available versus Away/Offline

Available

Waveline can include you when incoming routing reaches a ring group containing you. The calling methods configured for you in that inbox can then ring.

Away/Offline

Waveline skips you when selecting teammates to ring. The web app displays this state as Offline, while the mobile app displays Away. You can still sign in, review Waveline activity, and place outbound calls.

Where to find Availability

Web app

Find your availability status beside your account information in the sidebar. Select Available or Offline to change it.

Mobile app

Open the navigation drawer. Your current status appears near your profile, and the Availability switch appears at the bottom. The status indicator is green when Available and red when Away.

Set Availability from the web app

1. Sign in to the Waveline web app.
2. Find Available or Offline beside your account information in the sidebar.
3. Select the status to change whether incoming calls should include or skip you.

Set Availability from the mobile app

1. Open the navigation drawer.
2. Find Availability at the bottom.
3. Turn the switch on for Available or off for Away.
4. Confirm that the profile status and indicator update.

How Availability works with other settings

• Inbox Hours determine whether an inbox is open or closed.
• Default Ring Order determines which teammates and calling methods are tried.
• Notifications determine whether an enabled device can alert you.
• The Waveline web or mobile app must be signed in and online before it can ring.
• Allow Concurrent Calls under Settings → Preferences determines whether configured devices can ring while you are already on a call. When you answer another call in the Waveline app, the current app conversation goes on hold. Direct to Cell uses your phone's own call controls.

Test your Availability

1. Set yourself to Available.
2. Confirm that you are in the intended ring order.
3. Call the inbox from an outside number and confirm that your intended device rings.
4. Set yourself to Away.
5. Call again and confirm that the call skips you and follows its remaining routing.
6. Restore your intended status after testing.

Best practices

• Set yourself Available at the start of the period when you are answering calls.
• Set yourself Away during breaks, meetings, off-hours, or other times you should be skipped.
• Use Inbox Hours for predictable business schedules.
• Confirm your status before testing incoming routing.
• Do not rely on Availability to fix an incorrect ring order or device configuration.

Troubleshooting

Related pages

• Receiving calls
• Default ring order
• Inbox hours
• Notifications
• App connection issues
• Direct to Cell
• Deskphones and IP phones
• Call quality