Record automatically.
Choose automatic recording for incoming calls, outgoing calls, or both.
The important details.
Without the whole replay.
Catch up on why the customer called and what was discussed before you call them back.
Summaries appear after processing, when available.
Hear the detail you need.
Need to check exactly what was said? Play the recording and move through the conversation.
They shouldn’t have to explain it twice.
When a customer calls again, teammates in the same inbox can review the earlier recording and summary before picking up the conversation.
Read their message.
Even when you couldn’t answer.
Read voicemail when listening isn’t convenient. Play the original message when you want to hear it in the caller’s own words.
Recording that fits how you work.
Pause when you need to.
Start, pause, or resume recording during a customer call in the Waveline app.
Make the notice your own.
Upload your own recording or turn a written notice into spoken audio with AI.
Keep access with the right people.
Inbox members can review their inbox’s recordings. Owners and admins can review recordings across the business.