A missed call shouldn’t become
a forgotten customer.
Know why they called.
Before you call back.
Read the voicemail transcript or listen to the message, then call or text the customer from their call details.
Handled it?
Take it off the list.
Mark a call handled when it no longer needs attention. It leaves the follow-up list for that inbox, while the call and its details stay in your history.
Successful phone follow-up can also clear earlier calls automatically. An unanswered callback can stay on the list.
Remember the name?
Find the call.
Search by a customer’s name or number, open their call details, and call or text them back.
Unhandled list
Most phone systems log missed calls. Waveline makes them a to-do list.
| Feature | A typical phone system | |
|---|---|---|
| One list to work through | Missed calls mixed into a long call history | Calls that still need a follow-up, in one list with a badge count |
| More than missed calls | Usually missed calls only | Voicemails too, plus callers who hung up early or outgoing calls nobody answered |
| Teammate access | Everyone checks their own phone | Everyone working the line shares one list |
| Automatic clearing | Someone has to remember who was called back | A call clears itself once you reach the caller, or mark it handled |
| Easy to set up | The same alerts for every number | Choose what each line tracks; changes save automatically |
| Nothing gets lost | Cleared means gone | Handled calls stay in call history with all their details |
Missed calls and voicemails are on by default. Change what each line tracks in its web settings.
At your desk or between jobs.
Know who to call next.
Open the follow-up list in your browser or on your phone. For a shared inbox, teammates with access can see the calls that still need attention.