Waveline
vs. Aircall
Look closely at the daily work: who answers, where customer messages live, and how your team follows up.
Start with what matters
Key features,
side by side.
Essentials, Professional, and Enterprise. Feature depth and add-ons vary by plan.
| Feature | Waveline | Aircall |
|---|---|---|
| Choose who can see imported customer contacts | Waveline Yes After importing, keep a contact private or share it with selected people and inboxes. | Aircall No Contacts imported into Aircall are visible to every user on the account. |
| Update settings by asking your assistant | Waveline Yes Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage. | Aircall No Aircall’s MCP connection is read-only, and Ask Aircall cannot edit call flows, numbers, or routing. |
| Use a deskphone | Waveline Yes Use a supported Yealink deskphone with documented calling and transfer controls. | Aircall Limited physical-phone support Requires approval and manual setup. Physical phones cannot use Aircall hold or transfer controls. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Aircall Manual special dates Add each special date or range yourself, then edit its dates to reuse it each year. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Aircall No Changing numbers, call flows, or teams requires the account-wide Admin role. |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Aircall Included on Professional; extra on Essentials AI Assist creates written call summaries. It is included in Professional and sold as an add-on for Essentials. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Aircall |
|---|---|---|
| Use a deskphone | Waveline Yes Use a supported Yealink deskphone with documented calling and transfer controls. | Aircall Limited physical-phone support Requires approval and manual setup. Physical phones cannot use Aircall hold or transfer controls. |
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | Aircall Yes |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Aircall Chrome browser Make and answer calls in the Chrome web browser. |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Aircall Yes |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Aircall Yes |
| Choose when you can take calls | Waveline Yes Switch between Available and Away across your inboxes. | Aircall Yes |
Work together on the same business linesKeep each team, location, and customer conversation organized.2 features
| Feature | Waveline | Aircall |
|---|---|---|
| Shared team inboxes | Waveline Yes Let several teammates handle calls, messages, and voicemail for the same business line. | Aircall Shared calls and messages |
| Shared customer message history | Waveline Yes See earlier messages and attachments before continuing a customer conversation. | Aircall Yes |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.6 features
| Feature | Waveline | Aircall |
|---|---|---|
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Aircall No Changing numbers, call flows, or teams requires the account-wide Admin role. |
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Aircall Emailed codes for unusual sign-ins Aircall emails a six-digit code only when a sign-in looks suspicious. |
| Require two-step verification for everyone | Waveline Yes Owners and Admins can make an authenticator required and see who has turned it on. | Aircall Built in, for unusual sign-ins only Aircall requires emailed codes for password sign-ins, but asks only when a sign-in looks suspicious. |
| Read-only inbox access | Waveline Yes Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying. | Aircall Supervisor call review Supervisors can review calls, recordings, and voicemail in the Dashboard; limiting them to chosen numbers requires Professional. |
| Limit what each integration can reach | Waveline Yes Give each integration chosen inboxes or the whole workspace, and only the permissions it needs. | Aircall Apps per number; API keys account-wide Apps can be limited to chosen numbers, but API keys and the AI assistant connection reach the whole account. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Aircall Dashboard call history Admins can review every number’s calls, recordings, and voicemail in the Dashboard. |
See who needs a call backGive your team a clear list of calls that still need attention.3 features
| Feature | Waveline | Aircall |
|---|---|---|
| Shared follow-up list | Waveline Yes Find calls needing attention in Unhandled on the web or mobile app. | Aircall Calls to follow up See which calls still need a response from your team. |
| Mark follow-up work complete | Waveline Yes Mark a call handled while keeping its original record. | Aircall Close and reopen conversations |
| Search calls, conversations, and contacts | Waveline Yes Find a call, conversation, or contact by name or number on web and mobile. | Aircall Search by number, name, or company Search conversations, calls, and contacts on web and mobile. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.7 features
| Feature | Waveline | Aircall |
|---|---|---|
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Aircall Manual special dates Add each special date or range yourself, then edit its dates to reuse it each year. |
| Send a text during a call | Waveline Yes Add a Send Message step and write the text. No API setup needed. | Aircall AI Voice Agent or API setup An AI Voice Agent can text callers with AI-written messages; fixed texts need Professional and an API request. |
| Route calls to a team | Waveline Yes Ring your team together or in groups, one group after another. | Aircall Ring teams and route calls |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Aircall Yes |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Aircall Yes |
| Recorded announcements | Waveline Yes Play your own welcome message, directions, or updates before the next step. | Aircall Custom messages |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Aircall Forward to another number |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.3 features
| Feature | Waveline | Aircall |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Aircall Texting in supported countries US and Canadian numbers can text within and between those countries. Availability and charges depend on the number’s country. |
| Send photos in customer texts | Waveline Yes Send supported images in a customer conversation. | Aircall Text and photo messages Send photos in text messages. |
| Filter conversations and mark them unread | Waveline Yes Filter conversations by inbox and keep your own unread markers. | Aircall Filters and unread markers |
Keep customer details closeGive teammates the context they need before they answer.3 features
| Feature | Waveline | Aircall |
|---|---|---|
| Choose who can see imported customer contacts | Waveline Yes After importing, keep a contact private or share it with selected people and inboxes. | Aircall No Contacts imported into Aircall are visible to every user on the account. |
| Bring in your customer contact list | Waveline Yes Import CSV or Excel files up to 25 MB and 100,000 rows. Matching contacts are skipped. | Aircall CSV files under 1 MB Excel files must be converted to CSV first. |
| Customer contact records | Waveline Yes Save names, numbers, email addresses, companies, and roles. | Aircall Shared contacts |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.7 features
| Feature | Waveline | Aircall |
|---|---|---|
| Update settings by asking your assistant | Waveline Yes Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage. | Aircall No Aircall’s MCP connection is read-only, and Ask Aircall cannot edit call flows, numbers, or routing. |
| REST API and webhooks | Waveline Yes Read calls, messages, and contacts, send texts, and receive signed webhook events. | Aircall API texting requires Professional The API and webhooks are on all plans; sending texts directly through the API requires Professional. |
| Connect ChatGPT or Claude | Waveline Yes Ask your AI assistant about calls, messages, and contacts, or send texts you approve. | Aircall Read-only beta, by request Reads call data and AI insights, not texts, and cannot send anything. Access is account-wide. |
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Aircall Yes HubSpot and Pipedrive on all plans; Salesforce requires Professional. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Aircall Yes For example, HubSpot logs calls and SMS and MMS messages as activities. |
| Call alerts in Slack | Waveline Yes Post call and message notifications from selected inboxes to a Slack channel. | Aircall Yes Post call activity and teammate status changes to chosen Slack channels or DMs. |
| Zapier automations | Waveline Yes Start Zaps from calls, messages, and contacts, or send texts from other apps. | Aircall Yes Triggers from calls, messages, and contacts; actions include sending SMS. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.7 features
| Feature | Waveline | Aircall |
|---|---|---|
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Aircall Included on Professional; extra on Essentials AI Assist creates written call summaries. It is included in Professional and sold as an add-on for Essentials. |
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Aircall Yes |
| Start, pause, and resume recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | Aircall Yes |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | Aircall Voicemail in the shared call inbox Your team can find voicemail alongside calls in the shared inbox. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Aircall Yes |
| Create greetings from a script | Waveline Yes Type a greeting, menu prompt, announcement, or recording notice and generate the audio. | Aircall Text-to-speech messages Type audio, menu, voicemail, and recording-notice messages, with a choice of voice and language. |
| Custom hold music | Waveline Yes Upload the audio callers hear when your team puts them on hold. | Aircall Yes |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.3 features
| Feature | Waveline | Aircall |
|---|---|---|
| See call activity by teammate | Waveline Yes Review how incoming and outgoing calls are spread across your team. | Aircall Professional plan or Analytics+ add-on Reports showing each teammate’s call activity require this plan or paid reporting add-on. |
| Call activity reports | Waveline Yes Review call activity on the web or mobile app. | Aircall Basic and more detailed reports Review call activity; the level of detail depends on the plan and reporting add-ons. |
| Download call records | Waveline Yes Export selected call records and columns from the web app to a CSV spreadsheet. | Aircall Export call history |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.6 features
| Feature | Waveline | Aircall |
|---|---|---|
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Aircall No Texting registration asks for your own website, privacy policy, and terms. |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Aircall Admin settings in the web Dashboard Aircall says its Dashboard isn’t designed for mobile; the app covers personal settings. |
| Calling trust and caller names | Waveline Yes Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see. | Aircall Name display by request or add-on STIR/SHAKEN applies to US and Canadian calls. CNAM is requested through Support; Branded Caller ID is a paid add-on. |
| Find a new business number | Waveline Yes Search available numbers by area code, number pattern, or letters. | Aircall Yes |
| Invite and manage teammates | Waveline Yes Add teammates, remove access when someone leaves, and let Owners update roles. | Aircall Yes |
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Aircall Yes |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Aircall number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.