Waveline
vs. Allo

Use a supported phone at the counter, in the office, or around your workspace.

Make and answer business calls through your cell service, using your verified cell number.

Make calls, send messages, and see customer details from your mobile device.

Make and answer business calls on your computer.

Start outgoing calls from Waveline so customers see your chosen business number.

Send a caller to a teammate or inbox. Speak with your teammate first when needed.

Turn on concurrent calls to answer another call while the first caller is on hold.

Switch between Available and Away across your inboxes.

Use inboxes for internal calls, messages, transfers, and forwarded calls without assigning a phone number.

Let several teammates handle calls, messages, and voicemail for the same business line.

Give each teammate a work inbox for their calls, messages, and voicemail.

Give each inbox its own people, hours, greetings, and call routing.

Add or remove teammates without changing the number customers call.

See earlier messages and attachments before continuing a customer conversation.

Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying.

Owners and Admins can follow an eligible teammate’s line without calling or texting from it.

Give each integration chosen inboxes or the whole workspace, and only the permissions it needs.

Choose who manages the team and inboxes, and who controls billing and roles.

Let a teammate run one inbox’s settings, routing, and people without making them an Admin.

Follow up from the call record without copying the customer’s number.

Connect steps on a canvas to build the answering plan for each inbox.

Keep a draft while you work, then publish it when you are ready.

Ring one group together, then try the next group if nobody answers.

Give a menu choice or other route its own people, devices, and ring times.

Set a weekly schedule and choose a different path for calls after closing.

Let callers choose a team, hear information, or leave a message using their keypad.

Play your own welcome message, directions, or updates before the next step.

Forward calls to another team or an outside phone number that starts with +1.

Text a link or message when an outside caller reaches that step before hanging up.

Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification.

Send supported files with your messages, within the listed attachment limits.

Reuse shared snippets for common questions, directions, and updates.

A connected AI assistant can save a private draft reply for you to edit and send.

Share contacts with everyone, selected people or inboxes, or keep your own contacts private.

Bring in your existing list, review problem rows, and skip matching duplicates.

Save names, numbers, email addresses, companies, and roles.

Leave dated notes so teammates with access can see useful customer updates.

Post call and message notifications from selected inboxes to a Slack channel.

Start Zaps from calls, messages, and contacts, or send texts from other apps.

Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more.

Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot.

Read calls, messages, and contacts, send texts, and receive signed webhook events.

Ask your AI assistant about calls, messages, and contacts, or send texts you approve.

Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage.

Upload separate notices for incoming and outgoing automatic recordings.

Record incoming calls, outgoing calls, or both for each inbox.

Control recording during connected outside calls in the web or mobile app.

Review a generated overview of a recorded conversation when it is available.

Keep messages with the work inbox that received them.

Read a written version of a voicemail or listen to the original recording.

Use an inbox greeting or a different recording for a particular call route.

Type a greeting, menu prompt, announcement, or recording notice and generate the audio.

Upload the audio callers hear when your team puts them on hold.

Check call activity by date and inbox from your phone.

Export selected call records and columns from the web app to a CSV spreadsheet.

See which numbers bring in calls and new callers.

Review how incoming and outgoing calls are spread across your team.

See hourly activity. Use the web app for recurring weekday and hour patterns.

Review answered and unanswered calls, early hang-ups, and how long callers wait.

Request a transfer so customers can keep using your existing number after it moves.

Search available numbers by area code, number pattern, or letters.

Connect several numbers to one inbox and choose its default outgoing number.

Add teammates, remove access when someone leaves, and let Owners update roles.

Submit business details and your texting use case through Waveline’s Trust Center.

Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see.

Owners can review upcoming charges, payment status, and available invoice copies.