Waveline
vs. AT&T Business

Make and answer business calls on your mobile phone.

Use a supported phone at the counter, in the office, or around your workspace.

Make and answer business calls through your cell service, using your verified cell number.

If the app warns of a weak connection, move the call to your verified cell.

Start outgoing calls from Waveline so customers see your chosen business number.

Send a caller to a teammate or inbox. Speak with your teammate first when needed.

Put a call on hold while you check something or speak to a teammate.

Teammates can read and reply to texts in a shared inbox.

Message one teammate, a shared inbox, or a group inside Waveline.

Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying.

Add an authenticator app as a second sign-in step, plus a backup authenticator.

Owners and Admins can make an authenticator required and see who has turned it on.

Owners and Admins can reset a teammate’s two-step setup and choose to sign them out everywhere.

Let a teammate run one inbox’s settings, routing, and people without making them an Admin.

Owners and Admins can follow an eligible teammate’s line without calling or texting from it.

Follow up from the call record without copying the customer’s number.

Add your region’s holidays, including ones that move each year, plus custom dates.

Connect steps on a canvas to build the answering plan for each inbox.

Ring one group together, then try the next group if nobody answers.

Set a weekly schedule and choose a different path for calls after closing.

Let callers choose a team, hear information, or leave a message using their keypad.

Play your own welcome message, directions, or updates before the next step.

Forward calls to another team or an outside phone number that starts with +1.

Reuse shared snippets so your team can send the same answers.

Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification.

Share photos in customer conversations.

Save names, numbers, email addresses, companies, and roles.

Leave notes on contacts for teammates with access to see.

Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more.

Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot.

Start Zaps from calls, messages, and contacts, or send texts from other apps.

Read calls, messages, and contacts, and send texts through the REST API.

Record incoming calls, outgoing calls, or both for each inbox.

Review a generated overview of a recorded conversation when it is available.

Upload separate notices for incoming and outgoing automatic recordings.

Listen to messages left for your work inbox.

Use an inbox greeting or a different recording for a particular call route.

Type a greeting, menu prompt, announcement, or recording notice and generate the audio.

Review call activity for your business.

Review answered calls, missed calls, and callers who hung up early.

Where available, create a hosted business site with a text sign-up form, privacy policy, and terms.

Request a transfer so customers can keep using your existing number after it moves.

Connect supported Yealink phones and assign them to teammates.

Block unwanted numbers across your organization’s incoming calls.

Register your business caller name in Trust Center; display is not guaranteed.