Waveline
vs. Comcast Business
Your business phone should help the whole team stay on top of customer calls. See how Waveline and Comcast Voice Mobility handle the everyday basics.
Start with what matters
Key features,
side by side.
Compares Voice Mobility. Comcast also sells VoiceEdge and other phone services with different features.
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Comcast BusinessVoice Mobility No No built-in customer texting with Voice Mobility. |
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Comcast BusinessVoice Mobility No Requires VoiceEdge, a separate Comcast phone service. |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Comcast BusinessVoice Mobility No Requires VoiceEdge, a separate Comcast phone service. |
| Voicemail | Waveline Yes Listen to messages left for your work inbox. | Comcast BusinessVoice Mobility Voicemail add-on Add voicemail to your Voice Mobility plan at checkout. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Comcast BusinessVoice Mobility No Team chat requires the separate VoiceEdge phone service with Webex. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Comcast BusinessVoice Mobility No Only Admins and the Primary Manager can change hunt groups and schedules. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Use your business number on mobile | Waveline Yes Make and answer business calls on your mobile phone. | Comcast BusinessVoice Mobility Mobile app available Use the Comcast Business app for business calls on your phone. |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Comcast BusinessVoice Mobility Supported Connect your own analog phones. |
| Direct to Cell | Waveline Yes Make and answer business calls through your cell service, using your verified cell number. | Comcast BusinessVoice Mobility Be Anywhere Add your mobile number to Be Anywhere to make and receive business calls on that phone. |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Comcast BusinessVoice Mobility Supported |
| Transfer a call | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Comcast BusinessVoice Mobility Supported |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Comcast BusinessVoice Mobility Supported |
Work together on the same business linesKeep each team, location, and customer conversation organized.2 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Share customer texts with your team | Waveline Yes Teammates can read and reply to customer texts in the same inbox. | Comcast BusinessVoice Mobility No Voice Mobility has no built-in customer texting inbox. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Comcast BusinessVoice Mobility No Team chat requires the separate VoiceEdge phone service with Webex. |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.4 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Comcast BusinessVoice Mobility No Only Admins and the Primary Manager can change hunt groups and schedules. |
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Comcast BusinessVoice Mobility Text or email codes Each person can turn on a My Account sign-in code sent by text or email. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Comcast BusinessVoice Mobility Call history in My Account Admins can view call history and call records for the account’s lines in My Account. |
| Manage team permissions | Waveline Yes Choose who handles conversations, manages settings, or controls billing. | Comcast BusinessVoice Mobility User and administrator controls |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.6 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Comcast BusinessVoice Mobility No Requires VoiceEdge, a separate Comcast phone service. |
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Comcast BusinessVoice Mobility No Voice Mobility cannot send a text as part of the steps that handle an incoming call. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Comcast BusinessVoice Mobility Be Anywhere holiday dates Choose specific days when Be Anywhere rings the extra phones you added. |
| Choose how your team’s phones ring | Waveline Yes Ring one group together, then try the next group if nobody answers. | Comcast BusinessVoice Mobility Hunt groups A hunt group sends incoming calls to the next available phone. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Comcast BusinessVoice Mobility Be Anywhere schedules Choose the hours when calls ring the extra phones you added to Be Anywhere. |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Comcast BusinessVoice Mobility Supported |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.2 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Comcast BusinessVoice Mobility No No built-in customer texting with Voice Mobility. |
| AI reply suggestions you review | Waveline Yes A connected AI assistant can save a private draft reply for you to edit and send. | Comcast BusinessVoice Mobility No Voice Mobility has no built-in customer texting. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.4 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Comcast BusinessVoice Mobility No Requires VoiceEdge, a separate Comcast phone service. |
| Start, pause, and resume recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | Comcast BusinessVoice Mobility No Requires VoiceEdge, a separate Comcast phone service. |
| Voicemail | Waveline Yes Listen to messages left for your work inbox. | Comcast BusinessVoice Mobility Voicemail add-on Add voicemail to your Voice Mobility plan at checkout. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Comcast BusinessVoice Mobility Included with the Voicemail add-on Readable Voicemail comes with voicemail, which you add to your plan. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.4 features
| Feature | Waveline | Comcast BusinessVoice Mobility |
|---|---|---|
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Comcast BusinessVoice Mobility Some line settings The Comcast Business app changes call forwarding, Be Anywhere, and Do Not Disturb, but not hunt groups or schedules. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Comcast BusinessVoice Mobility Supported |
| Use multiple business numbers | Waveline Yes Use separate numbers for different teams or locations. | Comcast BusinessVoice Mobility Multiple phone lines |
| View your bill | Waveline Yes Review upcoming charges and your payment history. | Comcast BusinessVoice Mobility Online bills available View bills in Comcast’s My Account website. |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Comcast Business number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.
Removing phone lines from a bundle may change your other costs. Check with your current provider before making changes.