Waveline
vs. Dialpad

Make calls, send messages, and see customer details from your mobile device.

Make and answer business calls on your computer.

Use a supported phone at the counter, in the office, or around your workspace.

Make and answer business calls through your cell service, using your verified cell number.

If the app warns of a weak connection, move the call to your verified cell.

Send a caller to a teammate or inbox. Speak with your teammate first when needed.

Switch between Available and Away across your inboxes.

Let several teammates handle calls, messages, and voicemail for the same business line.

Add or remove teammates without changing the number customers call.

See earlier messages and attachments before continuing a customer conversation.

Message one teammate, a shared inbox, or a group inside Waveline.

Add an authenticator app as a second sign-in step, plus a backup authenticator.

Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying.

Owners and Admins can follow an eligible teammate’s line without calling or texting from it.

Give each integration chosen inboxes or the whole workspace, and only the permissions it needs.

Owners and Admins can make an authenticator required and see who has turned it on.

Owners and Admins can reset a teammate’s two-step setup and choose to sign them out everywhere.

Let a teammate run one inbox’s settings, routing, and people without making them an Admin.

Connect steps on a canvas to build the answering plan for each inbox.

Add your region’s holidays, including ones that move each year, plus custom dates.

Text a link or message when an outside caller reaches that step before hanging up.

Save a draft, leave it unfinished, and publish when it is ready.

Ring one group together, then try the next group if nobody answers.

Set a weekly schedule and choose a different path for calls after closing.

Add several open periods to a day, including hours that run past midnight.

Let callers choose a team, hear information, or leave a message using their keypad.

Play your own welcome message, directions, or updates before the next step.

Forward calls to another team or an outside phone number that starts with +1.

Reuse shared snippets for common questions, directions, and updates.

A connected AI assistant can save a private draft reply for you to edit and send.

Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification.

Share a contact with selected people or inboxes, or the whole company.

Import CSV or Excel files with up to 100,000 rows, within 25 MB.

Save names, numbers, email addresses, companies, and roles.

Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage.

Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more.

Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot.

Post call and message notifications from selected inboxes to a Slack channel.

Start Zaps from calls, messages, and contacts, or send texts from other apps.

Ask your AI assistant about calls, messages, and contacts, or send texts you approve.

Read calls, messages, and contacts, send texts, and receive signed webhook events.

Record incoming calls, outgoing calls, or both for each inbox.

Type a greeting, menu prompt, announcement, or recording notice and generate the audio.

Upload different hold music for each shared or personal inbox.

Control recording during connected outside calls in the web or mobile app.

Upload separate notices for incoming and outgoing automatic recordings.

Review a generated overview of a recorded conversation when it is available.

Keep messages with the work inbox that received them.

Read a written version of a voicemail or listen to the original recording.

Use an inbox greeting or a different recording for a particular call route.

Where available, create a hosted business site with a text sign-up form, privacy policy, and terms.

Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers.

Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see.

Request a transfer so customers can keep using your existing number after it moves.

Search available numbers by area code, number pattern, or letters.

Assign phones to teammates and set supported shortcuts from Waveline.

Block a number across your organization’s incoming calls and messages.

Submit business details and your texting use case through Waveline’s Trust Center.