Waveline
vs. Grasshopper
See how Waveline brings your business calls, customer messages, and team follow-up together.
Start with what matters
Key features,
side by side.
Selected features across Grasshopper’s True Solo, Solo Plus, and Small Business plans. Team features and add-ons depend on the plan.
| Feature | Waveline | Grasshopper |
|---|---|---|
| Call in your browser without a desktop app | Waveline Yes Open Waveline in your browser to make and answer calls. | Grasshopper No Grasshopper uses its downloaded app for computer calling. |
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Grasshopper No Grasshopper says it has no third-party CRM integrations. |
| Connect a deskphone to your business phone system | Waveline Yes Add a supported Yealink deskphone directly to Waveline. | Grasshopper Forward to a separately connected phone Grasshopper forwards calls to a deskphone’s existing phone number. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Grasshopper Away dates you enter Holiday closures are set as away dates and times for the account or an extension. |
| Shared team inboxes | Waveline Yes Let several teammates handle calls, messages, and voicemail for the same business line. | Grasshopper Requires a team plan Solo Plus and Small Business let multiple people use the account. True Solo is for one person. |
| Ring teammates together | Waveline Yes Ring a group together, then try the next group if nobody answers. | Grasshopper Ringing everyone at once costs extra The Call Blasting add-on rings several phones together. Ringing them one after another is also available. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.5 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Call in your browser without a desktop app | Waveline Yes Open Waveline in your browser to make and answer calls. | Grasshopper No Grasshopper uses its downloaded app for computer calling. |
| Connect a deskphone to your business phone system | Waveline Yes Add a supported Yealink deskphone directly to Waveline. | Grasshopper Forward to a separately connected phone Grasshopper forwards calls to a deskphone’s existing phone number. |
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | Grasshopper Yes |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Grasshopper Yes |
| Transfer calls to a teammate | Waveline Yes Transfer to a teammate or inbox, with or without an introduction. | Grasshopper Transfer to a person or department Send a caller to another person or department using its short extension number. |
Work together on the same business linesKeep each team, location, and customer conversation organized.3 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Shared team inboxes | Waveline Yes Let several teammates handle calls, messages, and voicemail for the same business line. | Grasshopper Requires a team plan Solo Plus and Small Business let multiple people use the account. True Solo is for one person. |
| Separate teams or departments | Waveline Yes Give each team its own inbox, people, hours, and call routing. | Grasshopper Separate people and departments Give each person or department a short extension number, such as “2 for sales,” with its own call settings. |
| Shared customer message history | Waveline Yes See earlier messages and attachments before continuing a customer conversation. | Grasshopper Shared conversation history Teammates can see earlier customer conversations in the shared inbox. |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.5 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Grasshopper Emailed sign-in codes Each sign-in asks for a six-digit code sent to the user’s email; passkeys are an optional alternative. |
| Reset a lost authenticator | Waveline Yes Owners and Admins can reset a teammate’s two-step setup and choose to sign them out everywhere. | Grasshopper Admins can change where codes go If a user loses access to their email, an admin can update the address that receives their sign-in codes. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Grasshopper Users edit their extensions’ settings A non-admin with access to an extension can change its forwarding, greetings, and voicemail; only admins choose who has access. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Grasshopper Call history and recordings in the admin portal Admins can review every number’s call history and play all recordings in the admin portal. |
| Require two-step verification for everyone | Waveline Yes Owners and Admins can make an authenticator required and see who has turned it on. | Grasshopper Always on, by email Every user receives a two-factor code by email when signing in. |
See who needs a call backGive your team a clear list of calls that still need attention.1 feature
| Feature | Waveline | Grasshopper |
|---|---|---|
| Search calls, conversations, and contacts | Waveline Yes Find a call, conversation, or contact by name or number on web and mobile. | Grasshopper Search conversations and contacts Search and filters find conversations, contacts, and past interactions. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.7 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Ring teammates together | Waveline Yes Ring a group together, then try the next group if nobody answers. | Grasshopper Ringing everyone at once costs extra The Call Blasting add-on rings several phones together. Ringing them one after another is also available. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Grasshopper Away dates you enter Holiday closures are set as away dates and times for the account or an extension. |
| Send different calls to different teams | Waveline Yes Choose separate answering teams for different menu options or routes. | Grasshopper Choose who answers each department’s calls Set up an extension for each person or department, then choose the phones that ring when a caller selects it. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Grasshopper Yes |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Grasshopper Yes |
| Play a recorded welcome | Waveline Yes Play a welcome message before the next step in your call flow. | Grasshopper Recorded greetings |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Grasshopper Yes |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.2 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Grasshopper Yes |
| Filter your conversation list | Waveline Yes Focus on one inbox and choose which conversations to show. | Grasshopper Filter by calls, texts, or voicemail |
Keep customer details closeGive teammates the context they need before they answer.1 feature
| Feature | Waveline | Grasshopper |
|---|---|---|
| Customer contact records | Waveline Yes Save names, numbers, email addresses, companies, and roles. | Grasshopper Separate business contacts |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.5 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Grasshopper No Grasshopper says it has no third-party CRM integrations. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Grasshopper No Grasshopper says it has no third-party CRM integrations. |
| REST API and webhooks | Waveline Yes Read calls, messages, and contacts, send texts, and receive signed webhook events. | Grasshopper No Grasshopper says it has no public API. |
| Connect ChatGPT or Claude | Waveline Yes Ask your AI assistant about calls, messages, and contacts, or send texts you approve. | Grasshopper No Grasshopper says it has no ChatGPT, Claude, or MCP integration. |
| Update settings by asking your assistant | Waveline Yes Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage. | Grasshopper No Grasshopper says it has no ChatGPT, Claude, or MCP integration. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.5 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Grasshopper Yes |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Grasshopper Yes |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | Grasshopper Separate voicemail for people or departments Each person or department can have its own extension—a short number callers select—and its own voicemail box. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Grasshopper Yes |
| Custom voicemail greetings | Waveline Yes Use an inbox greeting or a different recording for a particular call route. | Grasshopper Yes |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | Grasshopper |
|---|---|---|
| Call activity reports | Waveline Yes Owners review every inbox; Admins and Members review the inboxes they can access, on web or mobile. | Grasshopper Admins only, as downloaded reports Admins run usage, detail, and activity reports in the admin portal as CSV downloads; other users see call history in the apps. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.7 features
| Feature | Waveline | Grasshopper |
|---|---|---|
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Grasshopper Setup Assistant in the mobile app The mobile Setup Assistant edits call handling and extensions; schedules and hold music change in the web admin portal. |
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Grasshopper Sample policies; use your own website Grasshopper offers sample policy text; you publish the policy and opt-in form on your own site. |
| Calling trust and caller names | Waveline Yes Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see. | Grasshopper Register with outside portals Grasshopper recommends registering your numbers through the carriers’ Free Caller Registry to avoid spam labels. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Grasshopper Yes |
| Find a new business number | Waveline Yes Search available numbers by area code, number pattern, or letters. | Grasshopper Local, toll-free, or memorable numbers Choose a local area code, a toll-free number, or a number that spells a word, such as your business name. |
| Multiple numbers for one team | Waveline Yes Connect several numbers to one inbox and choose its default outgoing number. | Grasshopper Additional numbers available |
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Grasshopper Yes |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Grasshopper number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.