Waveline
vs. Nextiva
Compare the tools your team uses every day: answering calls, sharing customer details, and keeping up with follow-up.
Start with what matters
Key features,
side by side.
Selected features across Nextiva’s NEXT Core, Engage, and Scale plans and its NEXT and NextivaONE apps. Some need a higher plan or add-on.
| Feature | Waveline | Nextiva |
|---|---|---|
| Prepare changes to how calls are answered | Waveline Yes Save a draft while your current flow keeps answering calls. Publish when you are ready. | Nextiva Some changes require stopping the live setup In Nextiva’s NextOS settings, adding or removing answering steps requires turning the current call-handling setup off first. Nextiva recommends editing a copy. |
| More than one shared team inbox | Waveline Yes Give different teams or locations their own shared inboxes. | Nextiva NEXT Engage or Scale NEXT Core includes one team inbox; Engage includes three and Scale ten. |
| Call performance reports | Waveline Yes Owners review every inbox; Admins and Members review the inboxes they can access, on web or mobile. | Nextiva Admins and supervisors only In NEXT, the Analytics area is visible only to Administrators and Supervisors. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Nextiva Through CTI, Contact Center, or XBert Automatic CRM logging needs Nextiva’s desktop CTI, a Contact Center account, or the XBert AI add-on, depending on the CRM. |
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Nextiva Through Google or SSO sign-in NEXT’s own sign-in uses an email and password; a second step comes from Google or your company’s SSO provider. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Nextiva |
|---|---|---|
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | Nextiva Yes |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Nextiva Yes |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Nextiva Compatible deskphones Works with supported phone models. |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Nextiva Yes |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Nextiva Transfer with or without an introduction Send the caller to a teammate, with the option to speak to that teammate first. |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Nextiva Hold and resume |
Work together on the same business linesKeep each team, location, and customer conversation organized.5 features
| Feature | Waveline | Nextiva |
|---|---|---|
| More than one shared team inbox | Waveline Yes Give different teams or locations their own shared inboxes. | Nextiva NEXT Engage or Scale NEXT Core includes one team inbox; Engage includes three and Scale ten. |
| Shared team inboxes | Waveline Yes Let several teammates handle calls, messages, and voicemail for the same business line. | Nextiva Shared inboxes in NEXT NEXT is Nextiva’s customer communication platform. Teammates can handle calls and messages in the same inbox. |
| Individual work inboxes | Waveline Yes Give each teammate a work inbox for their calls, messages, and voicemail. | Nextiva Personal inboxes in NEXT Nextiva’s NEXT platform gives each person an inbox for their own conversations. |
| Choose who can work in each inbox | Waveline Yes Add or remove teammates without changing the number customers call. | Nextiva Choose the team for each inbox In Nextiva’s NEXT platform, an administrator assigns the people who can work in each shared inbox. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Nextiva Yes |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.4 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Nextiva Through Google or SSO sign-in NEXT’s own sign-in uses an email and password; a second step comes from Google or your company’s SSO provider. |
| Read-only inbox access | Waveline Yes Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying. | Nextiva Supervisor oversight A Supervisor can oversee a team inbox without working in it and preview its live conversations; live monitoring is listed for NEXT Scale. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Nextiva Account-wide custom roles NextOS custom roles can manage teams and call flows without full admin rights, but for the whole account rather than one team. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Nextiva Supervisor activity logs Supervisors can review each supervised agent’s calls and messages as a log with AI summaries. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.8 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Prepare changes to how calls are answered | Waveline Yes Save a draft while your current flow keeps answering calls. Publish when you are ready. | Nextiva Some changes require stopping the live setup In Nextiva’s NextOS settings, adding or removing answering steps requires turning the current call-handling setup off first. Nextiva recommends editing a copy. |
| Visual call flow builder | Waveline Yes Connect steps on a canvas to build the answering plan for each inbox. | Nextiva Yes |
| Ring teammates together or in order | Waveline Yes Ring one group together, then try another group if nobody answers. | Nextiva Together or in order |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Nextiva Yes |
| Split a day into several open periods | Waveline Yes Add several open periods to a day, such as closing for lunch. | Nextiva Up to five breaks a day Each day in a NextOS business-hours schedule can include up to five breaks. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Nextiva Yes Choose observed holidays from a list or set yearly rules, such as the first Monday of February. |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Nextiva Yes |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Nextiva Yes |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.3 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Nextiva Yes; message limits vary How many texts you can send depends on the plan. |
| Send photos in customer texts | Waveline Yes Send supported images in a customer conversation. | Nextiva Text and photo messages Send photos in text messages. |
| AI reply suggestions you review | Waveline Yes A connected AI assistant can save a private draft reply for you to edit and send. | Nextiva NextIQ drafts replies you review In the NEXT inbox, NextIQ can draft a reply; the agent reviews and sends it. |
Keep customer details closeGive teammates the context they need before they answer.1 feature
| Feature | Waveline | Nextiva |
|---|---|---|
| Customer contact records | Waveline Yes Save names, numbers, email addresses, companies, and roles. | Nextiva Yes |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.3 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Nextiva Through CTI, Contact Center, or XBert Automatic CRM logging needs Nextiva’s desktop CTI, a Contact Center account, or the XBert AI add-on, depending on the CRM. |
| Zapier automations | Waveline Yes Start Zaps from calls, messages, and contacts, or send texts from other apps. | Nextiva Call and voicemail triggers Nextiva’s Zapier guide lists triggers for missed calls, received calls, and new voicemails. |
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Nextiva CRM contacts available in NEXT Search and update HubSpot, Salesforce, or Zoho contacts from NEXT; import Google or Microsoft contacts. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.7 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Nextiva Monthly limits on Core and Engage NEXT Core and Engage include a set number of AI-summarized conversations each month; Scale is unlimited. |
| Create greetings from a script | Waveline Yes Type a greeting, menu prompt, announcement, or recording notice and generate the audio. | Nextiva Voicemail greetings NEXT and NEXT Classic can turn typed text into a voicemail greeting. |
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Nextiva Yes Call recording is listed in every NEXT plan. |
| Start, pause, and resume recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | Nextiva Requires call recording With on-demand recording, start, pause, and resume using phone codes or NextivaONE call controls. |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | Nextiva Team and personal voicemail A team (call group) can have its own voicemail box, separate from each person’s. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Nextiva Yes |
| Custom hold music | Waveline Yes Upload the audio callers hear when your team puts them on hold. | Nextiva Available in NEXT Choose the audio callers hear on hold in Nextiva’s NEXT platform. |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | Nextiva |
|---|---|---|
| Call performance reports | Waveline Yes Owners review every inbox; Admins and Members review the inboxes they can access, on web or mobile. | Nextiva Admins and supervisors only In NEXT, the Analytics area is visible only to Administrators and Supervisors. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.5 features
| Feature | Waveline | Nextiva |
|---|---|---|
| Block unwanted calls and texts together | Waveline Yes Block a number across incoming calls and messages for your organization. | Nextiva Only calls made directly to you Blocking a number in the NextivaONE mobile app does not block its texts or calls that reach you through a team. |
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Nextiva Sample wording; bring your own website Nextiva provides sample opt-in and privacy wording; you supply a secure website or social page. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Nextiva Yes |
| Invite and manage teammates | Waveline Yes Add teammates, remove access when someone leaves, and let Owners update roles. | Nextiva Manage teammates in NEXT Add and manage user accounts in Nextiva’s NEXT platform. |
| View bills and download invoices | Waveline Yes Owners can review upcoming charges, payment status, and available invoice copies. | Nextiva Available in NEXT View billing information in Nextiva’s NEXT platform. |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Nextiva number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.