Waveline
vs. Ooma Office
Keep the office phone where it helps. Give your team another way to answer calls and keep track of the customers who need you.
Start with what matters
Key features,
side by side.
Office Essentials, Pro, and Pro Plus. This comparison does not cover Ooma home-phone or Enterprise products.
| Feature | Waveline | Ooma Office |
|---|---|---|
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Ooma Office Requires Pro Plus A caller can choose to receive a prepared text from the automated phone menu. Ooma calls this Shift-to-Text. |
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Ooma Office Requires Pro or Pro Plus |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Ooma Office Requires Pro Plus Get written summaries of recorded calls through the AI Transcriptions feature. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Ooma Office Requires Pro Plus Team chat is included in the Pro Plus plan. |
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Ooma Office No Texting registration asks for your own website or social page, Contact Us page, and privacy policy. |
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Ooma Office Emailed codes Ooma’s sign-in check sends a one-time code to the email address on file. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Call from a computer | Waveline Yes Make and answer calls in your browser. | Ooma Office Requires Pro or Pro Plus Calling from the desktop app needs an upgraded plan. |
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | Ooma Office Yes |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Ooma Office Supported phones |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Ooma Office Yes |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Ooma Office Yes |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Ooma Office Hold available |
Work together on the same business linesKeep each team, location, and customer conversation organized.1 feature
| Feature | Waveline | Ooma Office |
|---|---|---|
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Ooma Office Requires Pro Plus Team chat is included in the Pro Plus plan. |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.3 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Ooma Office Emailed codes Ooma’s sign-in check sends a one-time code to the email address on file. |
| Read-only inbox access | Waveline Yes Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying. | Ooma Office Shared voicemail boxes, Pro Plus An admin can let up to 10 people monitor the voicemail box of a ring group, queue, or receptionist. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Ooma Office Company call logs The account administrator can review every user’s calls and recordings, but not their voicemail. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.9 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Ring one group, then another | Waveline Yes Ring a group together, then try another group if nobody answers. | Ooma Office Multiple groups require Pro Basic plans ring one group together or one person at a time. Ringing one group and then another requires Pro. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Ooma Office Holiday list, closed all day Add each holiday to the list yourself. A separate holiday menu needs Pro Plus. |
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Ooma Office Requires Pro Plus A caller can choose to receive a prepared text from the automated phone menu. Ooma calls this Shift-to-Text. |
| Route calls to different teams | Waveline Yes Give a menu choice its own answering team and ring time. | Ooma Office Ring groups and extensions Give a person a short number callers can choose, or send the call to a group of teammates. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Ooma Office Yes The Virtual Receptionist plays a business-hours or after-hours menu, using its own time zone. |
| Several open periods in one day | Waveline Yes Add several open periods to a day, including hours that run past midnight. | Ooma Office Yes Select multiple time ranges in a day, for example to close for lunch. |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Ooma Office Virtual Receptionist The Virtual Receptionist is an automated greeting and keypad menu that directs callers to a person or department. |
| Play a recorded welcome | Waveline Yes Play a welcome message before the next step in your call flow. | Ooma Office Custom greetings |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Ooma Office Yes |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.3 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Ooma Office Requires Pro or Pro Plus |
| Saved replies for your team | Waveline Yes Reuse shared snippets for common questions, directions, and updates. | Ooma Office Requires Pro or Pro Plus Save messages to reuse when replying to customers. Ooma calls these Messaging Templates. |
| AI reply suggestions you review | Waveline Yes A connected AI assistant can save a private draft reply for you to edit and send. | Ooma Office Pro Plus add-on SMS Replies in the AI Productivity Agent Bundle drafts text replies from context and history. |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.4 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Ooma Office Requires Pro or Pro Plus Google and Microsoft 365 contacts need Pro; CRM contacts, such as HubSpot, need Pro Plus. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Ooma Office Requires Pro Plus Supported CRMs record calls, notes, and outcomes; some, such as Wealthbox, also log texts. |
| Call and message alerts in Slack | Waveline Yes Post call and message notifications from selected inboxes to a Slack channel. | Ooma Office Through Zapier on Pro Plus Ooma’s Zapier triggers can pass call and text events to apps such as Slack. |
| Zapier automations | Waveline Yes Start Zaps from calls, messages, and contacts, or send texts from other apps. | Ooma Office Requires Pro Plus Triggers cover calls, missed calls, texts, and recordings; actions send texts and add contacts. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.8 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Ooma Office Requires Pro or Pro Plus |
| Start and stop recording during a call | Waveline Yes Start, pause, and resume recording in the web or mobile app. | Ooma Office Requires Pro or Pro Plus |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | Ooma Office Requires Pro Plus Get written summaries of recorded calls through the AI Transcriptions feature. |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | Ooma Office Shared boxes require Pro Plus Each user has a private voicemail box. Shared boxes for groups and receptionists need Pro Plus. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Ooma Office Requires Pro or Pro Plus |
| Custom voicemail greetings | Waveline Yes Use an inbox greeting or a different recording for a particular call route. | Ooma Office Yes |
| Create greetings from a script | Waveline Yes Type a greeting, menu prompt, announcement, or recording notice and generate the audio. | Ooma Office Text-to-speech greetings Type a receptionist or voicemail greeting and choose a voice. |
| Custom hold music | Waveline Yes Upload the audio callers hear when your team puts them on hold. | Ooma Office Yes |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | Ooma Office |
|---|---|---|
| Call activity reports | Waveline Yes Review call activity on the web or mobile app. | Ooma Office Requires Pro or Pro Plus Basic call logs are available on Essentials. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.7 features
| Feature | Waveline | Ooma Office |
|---|---|---|
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Ooma Office No Texting registration asks for your own website or social page, Contact Us page, and privacy policy. |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Ooma Office Admin settings in the web portal The app’s settings cover personal options such as calling mode, voicemail greeting, and Do Not Disturb. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Ooma Office Yes |
| Find a new business number | Waveline Yes Search available numbers by area code, number pattern, or letters. | Ooma Office Yes |
| Multiple numbers for one team | Waveline Yes Connect several numbers to one inbox and choose its default outgoing number. | Ooma Office A direct phone number for each user Customers can call a person’s number directly instead of going through the main business number. |
| Invite and manage teammates | Waveline Yes Add teammates, remove access when someone leaves, and let Owners update roles. | Ooma Office Add and manage users |
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Ooma Office Call blocking |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Ooma Office number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.