Waveline
vs. Quo

Use a supported phone at the counter, in the office, or around your workspace.

Start a call in Waveline, then talk through your cell service with your business caller ID.

Send a caller to a teammate or inbox. Speak with your teammate first when needed.

Make calls, send messages, and see customer details from your mobile device.

Make and answer business calls on your computer.

Start outgoing calls from Waveline so customers see your chosen business number.

Start an internal group chat with several teammates or shared inboxes.

Use inboxes for internal calls, messages, transfers, and forwarded calls without assigning a phone number.

Let several teammates handle calls, messages, and voicemail for the same business line.

Add or remove teammates without changing the number customers call.

See earlier messages and attachments before continuing a customer conversation.

Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying.

Add an authenticator app as a second sign-in step, plus a backup authenticator.

When resetting a teammate’s two-step setup, Owners and Admins can also sign them out everywhere without removing them.

Owners and Admins can follow an eligible teammate’s line without calling or texting from it.

Give each integration chosen inboxes or the whole workspace, and only the permissions it needs.

Let a teammate run one inbox’s settings, routing, and people without making them an Admin.

Choose missed calls, voicemail, early hang-ups, or unanswered outgoing calls for each inbox.

An unanswered callback can stay on your follow-up list. A successful phone follow-up can clear it.

Find calls needing attention in Unhandled on the web or mobile app.

Follow up from the call record without copying the customer’s number.

Add several open periods to a day, including hours that run past midnight.

Ring one group together, then try the next group if nobody answers.

Add your region’s holidays, including ones that move each year, plus custom dates.

Let callers choose a team, hear information, or leave a message using their keypad.

Connect steps on a canvas to build the answering plan for each inbox.

Set a weekly schedule and choose a different path for calls after closing.

Play your own welcome message, directions, or updates before the next step.

Forward calls to another team or an outside phone number that starts with +1.

Keep a draft while you work, then publish it when you are ready.

Reading a message clears it for you. It stays unread for teammates who have not opened it.

Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification.

Reuse shared snippets for common questions, directions, and updates.

A connected AI assistant can save a private draft reply for you to edit and send.

Save names, numbers, email addresses, companies, and roles.

Leave dated notes so teammates with access can see useful customer updates.

Share contacts with everyone, selected people or inboxes, or keep your own contacts private.

Bring in your existing list, review problem rows, and skip matching duplicates.

Merge matching contacts or choose which record identifies a shared phone number.

Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more.

Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot.

Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage.

Post call and message notifications from selected inboxes to a Slack channel.

Start Zaps from calls, messages, and contacts, or send texts from other apps.

Read calls, messages, and contacts, send texts, and receive signed webhook events.

Ask your AI assistant about calls, messages, and contacts, or send texts you approve.

Record incoming calls, outgoing calls, or both for each inbox.

Review a generated overview of a recorded conversation when it is available.

Type a greeting, menu prompt, announcement, or recording notice and generate the audio.

Control recording during connected outside calls in the web or mobile app.

Read a written version of a voicemail or listen to the original recording.

Check call activity by date and inbox from your phone.

Review how incoming and outgoing calls are spread across your team.

See hourly activity. Use the web app for recurring weekday and hour patterns.

Where available, create a hosted business site with a text sign-up form, privacy policy, and terms.

Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers.

Request a transfer so customers can keep using your existing number after it moves.

Add teammates, remove access when someone leaves, and let Owners update roles.

Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see.