Waveline
vs. RingCentral
Bring everyday calling and customer follow-up into one place. Compare the features your team will reach for most.
Start with what matters
Key features,
side by side.
RingEX Core, Advanced, Ultra, and Customer Engagement Bundle. Add-ons and plan requirements are shown where relevant.
| Feature | Waveline | RingCentral |
|---|---|---|
| Share customer texts with your team | Waveline Yes Let teammates read and reply to texts from the same inbox. | RingCentral SMS Booster or an upgraded bundle Letting teammates read and reply to the same customer texts requires the SMS Booster add-on or Customer Engagement Bundle plan. |
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | RingCentral Higher plans Automatic recording requires the Advanced, Ultra, or Customer Engagement Bundle plan. On Core, you start recording yourself. |
| Choose who sees shared customer contacts | Waveline Yes Share a contact with selected people or inboxes, or the whole company. | RingCentral Company-wide shared directory Customer contacts uploaded to the shared directory are visible to everyone on the account. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | RingCentral Manual date-range rules Add each holiday or closure as a custom rule with its own date range. |
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | RingCentral No Registration asks for your own website, privacy policy, and terms, then checks them with AI. |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | RingCentral Advanced plan and above AI call notes with a summary need the Advanced, Ultra, or Customer Engagement Bundle plan. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.8 features
| Feature | Waveline | RingCentral |
|---|---|---|
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | RingCentral Yes |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | RingCentral Yes |
| Use a supported deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | RingCentral Yes Works with selected deskphone models. |
| Make and take calls on your cell network | Waveline Yes Make and answer business calls through your cell service, using your verified cell number. | RingCentral Carrier calling Make and answer business calls through your regular cell service, using your phone plan’s voice minutes. |
| Move a call to cell service | Waveline Yes If the app warns of a weak connection, move the call to your verified cell. | RingCentral Switch to carrier calling Use the mobile app to switch a call to your regular cell service. |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | RingCentral Yes |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | RingCentral Yes |
| Choose when you can take calls | Waveline Yes Switch between Available and Away across your inboxes. | RingCentral Do Not Disturb and availability Choose whether you are available for calls, or turn on Do Not Disturb to stop your phone ringing. |
Work together on the same business linesKeep each team, location, and customer conversation organized.2 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Share customer texts with your team | Waveline Yes Let teammates read and reply to texts from the same inbox. | RingCentral SMS Booster or an upgraded bundle Letting teammates read and reply to the same customer texts requires the SMS Booster add-on or Customer Engagement Bundle plan. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | RingCentral Yes |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.7 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Read-only inbox access | Waveline Yes Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying. | RingCentral Account-wide call-log role On Advanced and up, a custom role can view call logs and recordings for the whole account, not just one queue. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | RingCentral Admin call log Admins can review any teammate’s calls and recordings in the Admin Portal call log, which doesn’t include texts. |
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | RingCentral Authenticator app Users add Google Authenticator, Microsoft Authenticator, or Okta Verify as a second sign-in step. |
| Require two-step verification for everyone | Waveline Yes Owners and Admins can make an authenticator required and see who has turned it on. | RingCentral Yes Admins can require it for all users or only selected roles. |
| Reset a lost authenticator | Waveline Yes Owners and Admins can reset a teammate’s two-step setup and choose to sign them out everywhere. | RingCentral Admins reset authenticators An admin resets a user’s two-factor setup, and the user gets an email to set it up again. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | RingCentral Call queue managers An admin can give someone full access to one call queue’s settings, routing, and members. |
| Limit what each integration can reach | Waveline Yes Give each integration chosen inboxes or the whole workspace, and only the permissions it needs. | RingCentral Yes Each app requests specific permissions and can only reach what the signed-in user’s role allows. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.7 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Split shifts within one day | Waveline Yes Add several open periods to one day, such as closing for lunch. | RingCentral Custom rules for breaks Close for lunch or other breaks with a time-based custom rule alongside your business hours. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | RingCentral Manual date-range rules Add each holiday or closure as a custom rule with its own date range. |
| Visual call flow builder | Waveline Yes Connect steps on a canvas to build the answering plan for each inbox. | RingCentral Visual phone-menu editor Drag and drop steps in the phone-menu editor. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | RingCentral Yes |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | RingCentral Yes |
| Recorded announcements | Waveline Yes Play your own welcome message, directions, or updates before the next step. | RingCentral Yes |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | RingCentral Yes |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.5 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Saved replies for your team | Waveline Yes Reuse shared snippets for common questions, directions, and updates. | RingCentral SMS Booster or an upgraded bundle Saving text replies to reuse requires the SMS Booster add-on or Customer Engagement Bundle plan. |
| AI reply suggestions you review | Waveline Yes A connected AI assistant can save a private draft reply for you to edit and send. | RingCentral Built-in AI writing on higher plans AI drafts or rewrites a text for you to review and send. Not included with Core. |
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | RingCentral Yes |
| Group customer texts | Waveline Yes Message multiple outside recipients together and give the conversation a recognizable name. | RingCentral Yes |
| Send photos with customer texts | Waveline Yes Share photos and other supported attachments with customers. | RingCentral Yes |
Keep customer details closeGive teammates the context they need before they answer.1 feature
| Feature | Waveline | RingCentral |
|---|---|---|
| Choose who sees shared customer contacts | Waveline Yes Share a contact with selected people or inboxes, or the whole company. | RingCentral Company-wide shared directory Customer contacts uploaded to the shared directory are visible to everyone on the account. |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.6 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | RingCentral Google and Microsoft contacts Each user can connect Google or Microsoft 365 contacts. CRM apps match calls to CRM records. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | RingCentral Advanced plan and above Native CRM apps such as HubSpot and Salesforce need the Advanced or Ultra plan. |
| Update settings by asking your assistant | Waveline Yes Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage. | RingCentral Experimental admin connector An experimental admin MCP server, set up manually, can change hours, call queues, and phone menus. |
| Zapier automations | Waveline Yes Start Zaps from calls, messages, and contacts, or send texts from other apps. | RingCentral Yes Triggers from calls, texts, and voicemail; actions include sending texts. |
| REST API and webhooks | Waveline Yes Read calls, messages, and contacts, send texts, and receive signed webhook events. | RingCentral Yes |
| Connect ChatGPT or Claude | Waveline Yes Ask your AI assistant about calls, messages, and contacts, or send texts you approve. | RingCentral Yes ChatGPT and Claude plugins read calls, voicemail, and texts, and can send texts. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.8 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | RingCentral Higher plans Automatic recording requires the Advanced, Ultra, or Customer Engagement Bundle plan. On Core, you start recording yourself. |
| Written call summaries | Waveline Yes Review a generated overview of a recorded conversation when it is available. | RingCentral Advanced plan and above AI call notes with a summary need the Advanced, Ultra, or Customer Engagement Bundle plan. |
| Start and stop call recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | RingCentral Yes |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | RingCentral Yes |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | RingCentral Yes |
| Custom voicemail greetings | Waveline Yes Use an inbox greeting or a different recording for a particular call route. | RingCentral Yes |
| Create greetings from a script | Waveline Yes Type a greeting, menu prompt, announcement, or recording notice and generate the audio. | RingCentral Text-to-speech menu prompts Type a phone-menu prompt in the Admin Portal and it is read aloud to callers. |
| Custom hold music | Waveline Yes Upload the audio callers hear when your team puts them on hold. | RingCentral Yes |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | RingCentral |
|---|---|---|
| Review call activity | Waveline Yes Review incoming and outgoing activity for your inboxes. | RingCentral Yes |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.6 features
| Feature | Waveline | RingCentral |
|---|---|---|
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | RingCentral No Registration asks for your own website, privacy policy, and terms, then checks them with AI. |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | RingCentral Queue hours and members on mobile Admins and queue managers can change queue hours, members, and company routing. Multi-site accounts use the Admin Portal. |
| Calling trust and caller names | Waveline Yes Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see. | RingCentral Automatic signing; caller name in Admin Portal Calls are signed automatically. For spam labels, RingCentral points you to outside caller registries. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | RingCentral Yes Your number must be eligible to transfer. |
| Choose a new business number | Waveline Yes Search available numbers by area code, number pattern, or letters. | RingCentral Yes |
| Register your business for texting | Waveline Yes Submit business details and your texting use case through Waveline’s Trust Center. | RingCentral Yes |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my RingCentral number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.