Waveline
vs. Spectrum Business
Compare the calling tools you use every day, and see how Waveline helps your team follow up with customers.
Start with what matters
Key features,
side by side.
Compares Spectrum Business Voice. Spectrum Business Connect with RingCentral is a separate product and is not covered here.
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Make business calls in a mobile app | Waveline Yes Make and answer business calls on your mobile phone. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Record customer calls | Waveline Yes Record calls automatically or start a recording during a call. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Spectrum BusinessBusiness Voice No Calling from a computer requires Business Connect, a separate Spectrum service. |
| See call charts and trends | Waveline Yes See call totals, trends, and charts for your team. | Spectrum BusinessBusiness Voice No You can view a list of calls. Charts and trends require the separate Business Connect service. |
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Make business calls in a mobile app | Waveline Yes Make and answer business calls on your mobile phone. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Spectrum BusinessBusiness Voice No Calling from a computer requires Business Connect, a separate Spectrum service. |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Spectrum BusinessBusiness Voice Supported |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Spectrum BusinessBusiness Voice Custom caller ID Choose the business number people see when you call. Availability varies by area. |
| Transfer a call | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Spectrum BusinessBusiness Voice Supported |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Spectrum BusinessBusiness Voice Supported |
Work together on the same business linesKeep each team, location, and customer conversation organized.1 feature
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Message your teammates | Waveline Yes Message one teammate, a shared inbox, or a group inside Waveline. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.3 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Spectrum BusinessBusiness Voice No Business Voice cannot send a text as part of the steps that handle an incoming call. |
| Choose how your team’s phones ring | Waveline Yes Ring one group together, then try the next group if nobody answers. | Spectrum BusinessBusiness Voice Sequential or simultaneous ringing Ring phones one at a time in a set order, or ring several phones together. |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Spectrum BusinessBusiness Voice Supported |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.3 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Text photos to customers | Waveline Yes Send photos from your business number once it is registered or verified for texting. | Spectrum BusinessBusiness Voice No Business Voice does not include customer texting. |
| AI reply suggestions you review | Waveline Yes A connected AI assistant can save a private draft reply for you to edit and send. | Spectrum BusinessBusiness Voice No Business Voice does not include customer texting. |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.2 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.4 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Record customer calls | Waveline Yes Record calls automatically or start a recording during a call. | Spectrum BusinessBusiness Voice No Requires the separate Business Connect service. |
| Voicemail | Waveline Yes Listen to messages left for your work inbox. | Spectrum BusinessBusiness Voice Supported |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Spectrum BusinessBusiness Voice Readable Voicemail Turns recorded messages into text you can read. Availability varies by area. |
| Play music while callers wait | Waveline Yes Upload the audio callers hear when your team puts them on hold. | Spectrum BusinessBusiness Voice Hold music available |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| See call charts and trends | Waveline Yes See call totals, trends, and charts for your team. | Spectrum BusinessBusiness Voice No You can view a list of calls. Charts and trends require the separate Business Connect service. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.3 features
| Feature | Waveline | Spectrum BusinessBusiness Voice |
|---|---|---|
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Spectrum BusinessBusiness Voice Supported |
| Use multiple business numbers | Waveline Yes Use separate numbers for different teams or locations. | Spectrum BusinessBusiness Voice Multiple phone lines |
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Spectrum BusinessBusiness Voice Supported |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Spectrum Business number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.
Removing phone lines from a bundle may change your other costs. Check with your current provider before making changes.