Waveline
vs. Verizon Business
At the desk or out on a job, your team needs a clear way to answer and follow up. Compare Waveline with Verizon One Talk.
Start with what matters
Key features,
side by side.
Compares Verizon One Talk, including the optional services named below. Verizon's other phone services may differ.
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Verizon BusinessOne Talk No Install the One Talk desktop app for computer calls. |
| Share customer texts on a Windows computer | Waveline Yes Your team can read and reply from the Waveline web app. | Verizon BusinessOne Talk No Shared team texting works in the iPhone, Android, and Mac apps, but not the Windows app. |
| Text a link from a phone-menu choice | Waveline Yes Send a text when a caller reaches the Send Message step, before they hang up. | Verizon BusinessOne Talk No The phone menu can transfer calls or play a recording, but cannot send a text. |
| Follow a call through transfers | Waveline Yes Open a call timeline to see transfers, forwarding, and the inboxes involved. | Verizon BusinessOne Talk Usually shows the first number called Most reports do not follow every transfer. Call queue reports, for callers waiting for an available teammate, also show who forwarded the call. |
| Start, pause, and resume recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | Verizon BusinessOne Talk Only on supported deskphones Control recording on the deskphone. Recordings are saved on that phone or a USB drive. |
| Create menu prompts from a script | Waveline Yes Type a phone-menu prompt or announcement and generate the audio in the web app. | Verizon BusinessOne Talk No Upload an audio file or record the greeting yourself. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.8 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Verizon BusinessOne Talk No Install the One Talk desktop app for computer calls. |
| Set yourself as unavailable | Waveline Yes Switch between Available and Away across your inboxes. | Verizon BusinessOne Talk Set separately on each device Other devices on the same line can still ring. |
| Use your business number on mobile | Waveline Yes Make and answer business calls on your mobile phone. | Verizon BusinessOne Talk Mobile apps available Use the One Talk app for business calls on your phone. |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Verizon BusinessOne Talk Supported |
| Direct to Cell | Waveline Yes Make and answer business calls through your cell service, using your verified cell number. | Verizon BusinessOne Talk Call Through Turn on Call Through in the mobile app to use your phone’s cell service instead of internet calling. |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Verizon BusinessOne Talk Supported |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Verizon BusinessOne Talk Supported |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Verizon BusinessOne Talk Supported |
Work together on the same business linesKeep each team, location, and customer conversation organized.2 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Share customer texts on a Windows computer | Waveline Yes Your team can read and reply from the Waveline web app. | Verizon BusinessOne Talk No Shared team texting works in the iPhone, Android, and Mac apps, but not the Windows app. |
| See your team’s customer text replies | Waveline Yes See customer messages and your team’s replies in the shared inbox. | Verizon BusinessOne Talk Hunt Group messaging add-on Pay extra to share customer texts with a group of teammates. Everyone in the group can see the replies and who sent them. |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.2 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Verizon BusinessOne Talk Text or email codes My Business confirms sign-ins with a text or email code or a push notification. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Verizon BusinessOne Talk Through call reports Admins can review the calls on each line in portal reports after turning on reporting. |
See who needs a call backGive your team a clear list of calls that still need attention.1 feature
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Follow a call through transfers | Waveline Yes Open a call timeline to see transfers, forwarding, and the inboxes involved. | Verizon BusinessOne Talk Usually shows the first number called Most reports do not follow every transfer. Call queue reports, for callers waiting for an available teammate, also show who forwarded the call. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.7 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Text a link from a phone-menu choice | Waveline Yes Send a text when a caller reaches the Send Message step, before they hang up. | Verizon BusinessOne Talk No The phone menu can transfer calls or play a recording, but cannot send a text. |
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Verizon BusinessOne Talk Holiday dates you add Add holiday dates yourself. Each holiday applies for whole days. |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Verizon BusinessOne Talk Paid Auto Receptionist line Add a paid phone line that answers with a menu, such as “Press 1 for sales.” |
| Choose how your team’s phones ring | Waveline Yes Ring one group together, then try the next group if nobody answers. | Verizon BusinessOne Talk Hunt-group ringing patterns Put teammates in a group and choose who rings first. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Verizon BusinessOne Talk Supported |
| Recorded announcements | Waveline Yes Play your own welcome message, directions, or updates before the next step. | Verizon BusinessOne Talk Supported |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Verizon BusinessOne Talk Supported |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.2 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Verizon BusinessOne Talk Supported |
| Send photos with customer texts | Waveline Yes Share photos in customer conversations. | Verizon BusinessOne Talk Photos supported in mobile apps |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.5 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Create menu prompts from a script | Waveline Yes Type a phone-menu prompt or announcement and generate the audio in the web app. | Verizon BusinessOne Talk No Upload an audio file or record the greeting yourself. |
| Start, pause, and resume recording | Waveline Yes Control recording during connected outside calls in the web or mobile app. | Verizon BusinessOne Talk Only on supported deskphones Control recording on the deskphone. Recordings are saved on that phone or a USB drive. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Verizon BusinessOne Talk Paid voicemail upgrade Reading voicemail as text costs extra; basic voicemail provides audio messages. |
| Voicemail | Waveline Yes Listen to messages left for your work inbox. | Verizon BusinessOne Talk Supported |
| Custom hold music | Waveline Yes Upload the audio callers hear when your team puts them on hold. | Verizon BusinessOne Talk Supported |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.5 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Call reports | Waveline Yes Review call activity for a date range and the inboxes you can access. | Verizon BusinessOne Talk Turn on reporting first Reports only include calls made after you turn this on. |
| Compare activity by business number | Waveline Yes See which numbers bring in calls and new callers. | Verizon BusinessOne Talk Reports by phone line or team group |
| See call activity by teammate | Waveline Yes Review how incoming and outgoing calls are spread across your team. | Verizon BusinessOne Talk Reports for individual teammates See call activity for people who answer calls in a team group. |
| Track call results | Waveline Yes Review answered calls, missed calls, and callers who hung up early. | Verizon BusinessOne Talk Call results in reports See whether calls were answered, unanswered, or forwarded. |
| Download call records | Waveline Yes Export selected call records and columns from the web app to a CSV spreadsheet. | Verizon BusinessOne Talk Supported |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.5 features
| Feature | Waveline | Verizon BusinessOne Talk |
|---|---|---|
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Verizon BusinessOne Talk Set for each line Admins set call rejection rules for each line separately. |
| Use multiple business numbers | Waveline Yes Use separate numbers for different teams or locations. | Verizon BusinessOne Talk Multiple One Talk lines |
| Invite and manage teammates | Waveline Yes Add teammates, remove access when someone leaves, and let Owners update roles. | Verizon BusinessOne Talk Manage users and groups |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Verizon BusinessOne Talk In the My Verizon for Business app Admins can change hunt groups, schedules, and other business features from a phone. |
| Choose the caller name people see | Waveline Yes Register your business name for caller-name display in Trust Center. | Verizon BusinessOne Talk Share Name ID Set the name shown on outgoing calls in the One Talk portal after enrolling in Name ID Services. |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Verizon Business number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.
Removing phone lines from a bundle may change your other costs. Check with your current provider before making changes.