Waveline
vs. Zoom Phone
Compare the everyday phone tools behind the meeting app, then see how Waveline keeps your team close to each customer conversation.
Start with what matters
Key features,
side by side.
Zoom Phone calling plans. Shared texting needs the Customer Engagement Pack add-on.
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Share customer texts with your team | Waveline Yes Teammates can read and reply to texts in a shared inbox. | Zoom Phone Add-on for shared texts Shared calls are available. Sharing customer texts requires the paid Customer Engagement Pack add-on. |
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Zoom Phone Available in a separate product Sending a text as a step in the answering process is available in Zoom Contact Center, which needs a separate license. |
| Saved replies for your team | Waveline Yes Reuse shared snippets for common questions, directions, and updates. | Zoom Phone Requires a paid add-on Customer Engagement Pack lets your team save text replies to reuse. |
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Zoom Phone No Texting registration needs your own working website. Zoom suggests privacy-policy wording to copy. |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Zoom Phone Queue membership, with an add-on With the Customer Engagement Pack, admins can add members to call queues and change availability on mobile. |
More than the basics
More ways to work
with Waveline.
Call from the desk or on the goKeep your business number with you throughout the day.6 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| iPhone and Android apps | Waveline Yes Make calls, send messages, and see customer details from your mobile device. | Zoom Phone Yes |
| Call from your browser | Waveline Yes Make and answer business calls on your computer. | Zoom Phone Yes |
| Use a deskphone | Waveline Yes Use a supported phone at the counter, in the office, or around your workspace. | Zoom Phone Supported phones |
| Keep your personal number personal | Waveline Yes Start outgoing calls from Waveline so customers see your chosen business number. | Zoom Phone Yes |
| Transfer calls with or without an introduction | Waveline Yes Send a caller to a teammate or inbox. Speak with your teammate first when needed. | Zoom Phone Yes |
| Put a caller on hold | Waveline Yes Put a call on hold while you check something or speak to a teammate. | Zoom Phone Yes |
Work together on the same business linesKeep each team, location, and customer conversation organized.3 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Share customer texts with your team | Waveline Yes Teammates can read and reply to texts in a shared inbox. | Zoom Phone Add-on for shared texts Shared calls are available. Sharing customer texts requires the paid Customer Engagement Pack add-on. |
| Shared customer message history | Waveline Yes See earlier messages and attachments before continuing a customer conversation. | Zoom Phone Requires a paid add-on Customer Engagement Pack adds a shared texting inbox where teammates can see customer messages. |
| Choose who answers a shared line | Waveline Yes Add or remove teammates from a shared inbox. | Zoom Phone Choose who answers each shared line Add teammates to a call queue or shared group—the people who receive calls to that line. |
Keep access in the right handsChoose what each teammate can see and change, and protect sign-ins with a second step.6 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Two-step verification | Waveline Yes Add an authenticator app as a second sign-in step, plus a backup authenticator. | Zoom Phone Authenticator app or text codes Each person can add one authenticator app, with text or call codes and recovery codes as backups. |
| Require two-step verification for everyone | Waveline Yes Owners and Admins can make an authenticator required and see who has turned it on. | Zoom Phone All users, roles, or groups Admins choose who must use it and which sign-in methods are allowed. |
| Reset a lost authenticator | Waveline Yes Owners and Admins can reset a teammate’s two-step setup and choose to sign them out everywhere. | Zoom Phone Yes Admins can reset a user’s two-step setup and sign them out of all sessions. |
| Read-only inbox access | Waveline Yes Let a teammate read a shared inbox’s calls, messages, and recordings without ringing or replying. | Zoom Phone Shared access or Phone roles Admins can let a teammate play a queue’s voicemail and recordings, or view its logs and texts through a Phone role. |
| Inbox managers | Waveline Yes Let a teammate run one inbox’s settings, routing, and people without making them an Admin. | Zoom Phone Call queue admins Admins can let a teammate manage chosen call queues, including their members, without full admin access. |
| Follow teammates’ lines | Waveline Yes Owners and Admins can follow an eligible teammate’s line without calling or texting from it. | Zoom Phone Admin call and text logs Admins can review a teammate’s call logs, recordings, and text conversations in the admin portal. |
Send callers to the right placeChoose who rings, what callers hear, and what happens next.7 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Holiday calendars and special dates | Waveline Yes Add your region’s holidays, including ones that move each year, plus custom dates. | Zoom Phone Holidays entered by date Admins add each holiday and can set it to recur. Holiday groups and CSV import share them across lines. |
| Send a text during a call | Waveline Yes Text a link or message when an outside caller reaches that step before hanging up. | Zoom Phone Available in a separate product Sending a text as a step in the answering process is available in Zoom Contact Center, which needs a separate license. |
| Ring teammates together or in order | Waveline Yes Ring a group together, then try the next group if nobody answers. | Zoom Phone Together, one by one, or taking turns Choose whether calls ring several people at once, try them in order, or rotate through the team. |
| Business hours and after-hours routing | Waveline Yes Set a weekly schedule and choose a different path for calls after closing. | Zoom Phone Yes |
| Split shifts and overnight hours | Waveline Yes Add several open periods to a day, including hours that run past midnight. | Zoom Phone Break hours and overnight hours Add break periods inside business hours with their own call handling. Hours can run overnight. |
| “Press 1” phone menus | Waveline Yes Let callers choose a team, hear information, or leave a message using their keypad. | Zoom Phone Auto receptionist An automated greeting lets callers press a number to reach the right person or team. |
| Forward calls to another destination | Waveline Yes Forward calls to another team or an outside phone number that starts with +1. | Zoom Phone Yes |
Text customers from your business numberKeep replies, photos, and everyday updates with the right conversation.2 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Saved replies for your team | Waveline Yes Reuse shared snippets for common questions, directions, and updates. | Zoom Phone Requires a paid add-on Customer Engagement Pack lets your team save text replies to reuse. |
| Business texting | Waveline Yes Send and receive customer texts from a Waveline number. Outgoing texts require registration or toll-free verification. | Zoom Phone Phone plan and registration required Requires a Zoom Phone calling plan. US and Canadian numbers need business texting registration. |
Keep customer details closeGive teammates the context they need before they answer.1 feature
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Customer contact records | Waveline Yes Save names, numbers, email addresses, companies, and roles. | Zoom Phone Yes |
Connect the tools you already useBring in your contacts and send phone activity where your team already works.5 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Sync contacts from your CRM | Waveline Yes Import contacts from HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, and more. | Zoom Phone Google or Microsoft contacts Each user can sync one Google, Office 365, or Exchange account. Salesforce import needs Zoom Contact Center. |
| Update settings by asking your assistant | Waveline Yes Have ChatGPT or Claude change hours, ring order, or call-flow drafts in inboxes you manage. | Zoom Phone Personal settings through ZoomMate Zoom’s own assistant changes a user’s settings, like forwarding or hours. Changes use ZoomMate credits. |
| Log calls and texts in your CRM | Waveline Yes Record completed calls and messages on matching CRM contacts, with call summaries in HubSpot. | Zoom Phone Yes HubSpot, Salesforce, Dynamics 365, and others log calls and texts. HubSpot logging needs the desktop app running. |
| Zapier automations | Waveline Yes Start Zaps from calls, messages, and contacts, or send texts from other apps. | Zoom Phone Yes Zaps start from calls, recordings, or voicemail, and can send texts. |
| REST API and webhooks | Waveline Yes Read calls, messages, and contacts, send texts, and receive signed webhook events. | Zoom Phone Yes Developers can use the Zoom Phone API and receive Zoom Phone webhook events. |
Review what was saidUse recordings, summaries, and voicemail to catch up on the conversation.5 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Record calls automatically | Waveline Yes Record incoming calls, outgoing calls, or both for each inbox. | Zoom Phone Yes |
| Start recording during a call | Waveline Yes Start, pause, and resume recording in the web or mobile app. | Zoom Phone On-demand recording Start a recording while you are on the call. |
| Shared and individual voicemail | Waveline Yes Keep messages with the work inbox that received them. | Zoom Phone Team and personal voicemail Use a shared voicemail box for a team or a separate one for each person. |
| Read your voicemail | Waveline Yes Read a written version of a voicemail or listen to the original recording. | Zoom Phone Yes |
| Create greetings from a script | Waveline Yes Type a greeting, menu prompt, announcement, or recording notice and generate the audio. | Zoom Phone Text to speech, with voice choice Type greetings, menu prompts, or voicemail messages, then pick a language and voice. |
Understand your call activitySee busy periods, unanswered calls, and how your team handles the day.1 feature
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Call activity reports | Waveline Yes Review call activity on the web or mobile app. | Zoom Phone Usage reports Call queue analytics need the Customer Engagement Pack add-on. |
Manage your numbers and teamSet up the people, phone numbers, and equipment your business needs.7 features
| Feature | Waveline | Zoom Phone |
|---|---|---|
| Build a website for texting registration | Waveline Yes Where available, create a hosted business site with a text sign-up form, privacy policy, and terms. | Zoom Phone No Texting registration needs your own working website. Zoom suggests privacy-policy wording to copy. |
| Manage inboxes from your phone | Waveline Yes Change ring order, hours, recording, and people on mobile. Owners and Admins can manage numbers. | Zoom Phone Queue membership, with an add-on With the Customer Engagement Pack, admins can add members to call queues and change availability on mobile. |
| Calling trust and caller names | Waveline Yes Register for SHAKEN/STIR and Voice Integrity, and manage the caller names customers may see. | Zoom Phone Automatic signing; branding through partners Zoom signs its US and Canadian calls automatically. Branded calling needs a separate TransUnion or First Orion account. |
| Bring your business number | Waveline Yes Request a transfer so customers can keep using your existing number after it moves. | Zoom Phone Yes |
| Find a new business number | Waveline Yes Search available numbers by area code, number pattern, or letters. | Zoom Phone Yes |
| Manage deskphones | Waveline Yes Add supported deskphones and assign them to teammates. | Zoom Phone Manage compatible deskphones Set up and manage supported physical phones from the admin account. |
| Block unwanted calls | Waveline Yes Block unwanted numbers across your organization’s incoming calls. | Zoom Phone Yes |
Make the move
New phone system.
Familiar number.
You may be able to bring the number your customers already know. Check it first, then get your team ready.
Read the number-transfer guide- 1
Check your number.
Waveline checks whether your number can transfer before you submit the request.
- 2
Get your team ready.
Set up your inboxes, ringing, and devices. Keep your old phone service active until the transfer finishes.
- 3
Test calls and texts.
Check incoming and outgoing calls. Business texting needs separate registration or toll-free verification, and text delivery can take time to settle after a transfer.
Can I bring my Zoom Phone number to Waveline?
Start with a number check in Waveline. If your number can transfer, you can submit a request using your current account details and latest phone bill. Keep your existing service active until the transfer is complete.
See the transfer stepsWill my current deskphones work?
It depends on the model. Waveline supports selected Yealink phones. Check the supported-phone list before making plans to reuse your equipment.
Check your phone modelCan my team share calls and customer texts?
Yes. Add teammates to a shared inbox as Members or Managers and choose who rings. Your team can then handle its calls and customer conversations together. Complete business texting registration before relying on SMS.
Learn about shared inboxesCan I control what each teammate can see and do?
Yes. Choose each teammate’s role as an Owner, Admin, or Member. In each shared inbox, give someone Viewer, Member, or Manager access. Owners and Admins can also require two-step verification for everyone.
See roles and permissionsCan I bring my contacts and connect my CRM?
Yes. Import a CSV or Excel list, or connect HubSpot, Salesforce, Pipedrive, Zoho CRM, Google Contacts, or another supported service. CRM contacts stay in sync, and calls and texts can be logged back to them.
See supported servicesDo my old messages and recordings move with my number?
A number transfer moves your phone number. It does not automatically bring old conversations or recordings into Waveline. Keep any records you need before closing your old account.
Plan your number transferComparison reviewed . Features and plans may change.