Sign Up

Create your Waveline account, verify your email, and set up your organization. By the end of this guide, you will have an admin inbox and a Waveline phone number ready for calls.

Before you begin

Use an email address the account owner can access long term. Have your organization name, preferred area code, billing address, and payment method ready.

Are you creating an organization or joining one?

Choose the path that matches why you are signing up:

• Creating a new Waveline organization: Use the general sign-up page, then complete the organization, billing, and phone-number steps below.
• Joining a team that already uses Waveline: Open the invitation link your administrator sent you. Waveline fills in the invited email address for you. After you verify that email, choose Accept beside the organization you want to join. You do not need to add a payment method or choose a new phone number.

Where to find it

Open the Waveline sign-up page. Enter your first name, last name, and email address, then select Create account. Waveline will email you a six-digit verification code. Enter the code and select Verify code to continue.

If you are joining a team that already uses Waveline, begin with the link in your invitation email instead. This connects your account to the correct organization.

If Waveline asks for an authenticator code, open the authenticator app connected to your account and enter its current six-digit code. This is separate from the code sent to your email. If the organization requires two-step verification and you have not set it up, follow the setup prompt before continuing. See Two-step Verification.

Set up a new organization

If you are accepting an invitation, skip this section and follow the invitation prompts instead.

1. Enter the organization name your team should see inside Waveline.
2. Review the estimated amount due today and the estimated monthly total. The summary includes the required admin phone number.
3. Enter your billing address and payment method.
4. If you have a promotion code, enter it and select Apply. Wait for Waveline to confirm the code, then select Continue.
5. Enter a three-digit area code and select Search.
6. Choose one of the available phone numbers. This number will power your first admin inbox.
7. Select Finish setup and keep the page open while Waveline prepares your workspace. The dashboard opens automatically when setup is complete.

You are charged for the admin phone number only after it is successfully added to your account. Review the amount due today and the expected recurring total in the billing summary before continuing.

What happens next

Once the dashboard opens, continue setting up your workspace in this order:

1. Open Settings → Trust Center when you are ready to submit your business profile and register trusted calling or outbound SMS.
2. Invite your team in Settings → Team, or read the team invitation guide.
3. View and manage phone numbers in Settings → Numbers, or learn how to buy or port a number.

Best practices

• Use an email address the account owner can access long term. Avoid a temporary address or an address tied to someone who may leave the business.
• Review both the amount due today and the estimated monthly total before adding your payment method.
• Use a payment method owned by the business rather than a temporary card.
• Review subscription items after adding users or phone numbers.
• Choose an area code your customers will recognize. If no suitable numbers appear, search a nearby area code.
• Use the invitation link when joining an existing team. Starting from the general sign-up page can lead you toward creating a separate organization.
• Prepare public privacy-policy and terms-of-service pages before turning on SMS messaging. These links are used during carrier registration.
• Keep the setup page open until Waveline finishes preparing your workspace.

Troubleshooting

Related pages

• Subscriptions
• Business profile
• Register for SMS
• Invite your team
• Two-step Verification