Waveline Support - Waveline

Create your Waveline account, verify your email, and prepare the business details that unlock calling, messaging, billing, and team access.

Video to add

Record a first-run walkthrough from account creation through the final onboarding step.

Before you begin

Use a business email address that the account owner can keep long term.
Have legal business name, website, EIN, business address, and admin contact details ready if you plan to finish Trust Hub during onboarding.
Decide who should be the first admin before inviting the rest of the team.

Where to find it

Open the Waveline web app and choose the sign-up flow. After email verification, Waveline guides you through company information, business address, optional messaging setup, and payment method.

Step-by-step

Enter account and company information.
Add the Caller ID Display Name. Keep it short and recognizable because Waveline validates it as a CNAM-style display name.
Enter legal business name, entity type, industry, EIN, business email, business phone, website, and admin contact details when prompted.
Add a United States business address.
If you enable SMS messaging, provide privacy policy and terms of service URLs before continuing.
Finish payment setup so phone numbers and subscriptions can activate.

What happens next

Waveline opens once onboarding is complete.
If messaging setup was included, Waveline can prepare business profile, brand, and campaign registration for carrier review.
Admins can invite team members, buy or port numbers, and configure inboxes.

Best practices

Use the same legal business details that appear on tax and carrier records.
Prepare privacy policy and terms pages before turning on SMS messaging.
Finish billing before buying numbers or inviting a full team.

Troubleshooting