Set Up Billing

Billing connects your account to secure payment processing so subscriptions, phone numbers, and usage-based services can stay active without interrupting calls or messages.

Before you begin

• You need permission to manage billing.
• Have a valid card or supported bank payment method ready.
• Finish company onboarding first so billing is tied to the correct account.

Where to find it

Go to Billing in the dashboard. If the account has no active subscription, Waveline sends you to the billing setup page. Existing customers can manage billing from Billing -> Subscriptions.

Step-by-step

1. Open Billing from the dashboard navigation.
2. Choose or confirm the subscription setup shown for your account.
3. Enter the payment method through the secure payment form.
4. Review the plan, billing interval, and any line items before confirming.
5. Return to Billing -> Subscriptions to verify the subscription status and next payment date.

What happens next

• The subscription page shows active, trialing, canceled-at-period-end, or missing subscription states when available.
• Waveline uses secure payment processing for payment collection and billing history.
• Admins can update payment methods later without changing phone settings.

Best practices

• Use a payment method owned by the business rather than a temporary card.
• Keep billing contacts current so payment failures do not surprise the team.
• Review subscription items after adding users or numbers.

Troubleshooting

• If the payment form does not load, refresh the page and check browser blockers.
• If a card is declined, use another payment method or contact the issuer.
• If the subscription still shows inactive after payment, reopen Billing and let the page refresh the billing status.

Related pages

• Payment methods
• Subscriptions
• Promotion codes
• Choose or port a number