Notifications

Notifications alert teammates about inbound calls, missed calls, messages, and Waveline activity. They depend on app settings, browser or OS permission, availability, and inbox membership.

Before you begin

• Install the app on every device that should alert.
• Grant notification permission in the browser or mobile OS.
• Join the inboxes you need to monitor.

Where to find it

Use device settings, browser settings, and Waveline app preferences to manage notifications.

Step-by-step

1. Grant notification permission when prompted.
2. Confirm notifications are allowed in the operating system.
3. Check browser site permissions on web.
4. Check mobile app notification settings.
5. Confirm you are available and assigned to the relevant inbox.
6. Send a test internal message or place a test call.

What happens next

• Notifications may be blocked by operating-system focus modes or browser settings.
• Inbox membership determines whether activity is relevant to you.
• App connection must be healthy for real-time alerts.

Best practices

• Keep notifications enabled on at least two devices for critical queues.
• Use availability instead of disabling notifications when you are temporarily away.
• Review missed notifications after operating-system or browser updates.

Troubleshooting

• If no alerts appear, check OS permission first.
• If only one inbox is silent, check inbox membership and filters.
• If alerts are delayed, check app connection and network state.

Related pages

• Availability
• App connection issues
• Install the apps
• Receiving calls