waveline

Admin and billing

Subscriptions

Subscriptions show whether Waveline billing is active, trialing, canceled at period end, or missing, and they display the plan items that make up the recurring charge.

Before you begin

  • You need billing permission.
  • Set up billing before expecting an active subscription.
  • Review payment method status before changing subscription state.

Where to find it

Go to Billing -> Subscriptions.

Step-by-step

  1. Open Billing -> Subscriptions.
  2. Review the subscription status badge.
  3. Check next payment due date or trial end date when shown.
  4. Review line items and total per billing interval.
  5. Apply promotion codes if available.
  6. Update the payment method or manage cancellation/reactivation when needed.

What happens next

  • If the subscription is canceling at period end, the page shows the access window when available.
  • Invoices and billing history can appear on the subscription page.
  • Subscription totals may include discounts from coupons or promotion codes.

Best practices

  • Review subscription details after adding users, numbers, or other account capacity.
  • Keep a valid payment method on file.
  • Avoid canceling during a port or launch window unless you are intentionally shutting down service.

Troubleshooting

  • If no subscription appears, use billing setup.
  • If billing data fails to load, refresh and check billing permissions.
  • If the status does not update after a change, reload the page after payment processing completes.
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Payment methods