Promotion Codes

Promotion codes apply eligible discounts to a subscription when the code is valid for the account and accepted by billing.

Before you begin

• You need billing permission.
• Have the exact promotion code.
• Understand that eligibility is controlled by the billing setup and code rules.

Where to find it

Go to Billing -> Subscriptions and use the promotion code area.

Step-by-step

1. Open Billing -> Subscriptions.
2. Find the discount or promotion section.
3. Enter the promotion code exactly as provided.
4. Apply the code.
5. Review the refreshed subscription total.
6. Keep the code details with your billing records.

What happens next

• If accepted, the page shows the discount and recalculates the displayed total.
• The discount can be percentage based or amount based depending on the coupon.
• If a discount already exists, the page may show the current coupon rather than an empty input.

Best practices

• Apply codes before the next renewal when possible.
• Do not assume a code applies to every plan or interval.
• Ask billing support before removing an active discount.

Troubleshooting

• If the code fails, check spelling, eligibility, expiration, and whether another discount is already active.
• If totals do not change, refresh billing data.
• If you cannot see the input, check billing permissions.

Related pages

• Subscriptions
• Payment methods
• Set up billing
• Roles and permissions