Troubleshooting
Microphone Permissions
Waveline needs microphone access so you can speak during calls made or answered through the web, desktop, or mobile app. If access is blocked, Waveline may be unable to connect your call or the other person may not hear you.
Microphone permission is separate from notification permission. Allowing incoming-call alerts does not automatically allow microphone access.
Allow access when prompted
When your browser or device asks whether Waveline can use the microphone, select Allow.
If you previously denied access, you may need to change the permission in your browser or device settings instead of waiting for the prompt to appear again.
Finish your call before restarting
Refreshing the browser or restarting Waveline can disconnect an active call. Finish the conversation before taking either action.
Enable microphone access in a web browser
- Open Waveline in the browser you use for calls.
- Open the browser's site-permission settings for Waveline.
- Find Microphone and allow access.
- If the browser offers a microphone selector, choose the device you intend to use.
- Refresh Waveline after changing the permission.
The location and wording of site permissions vary by browser. Look near the address bar or search the browser's settings for microphone.
Your computer must also allow the browser to use the microphone. If site permission is already allowed, check the computer settings below.
Enable microphone access in the desktop app
When the Finish setting up Waveline screen appears, select Allow beside the microphone permission and approve the system prompt.
If the microphone shows Blocked by your system, select Open settings when available. Enable microphone access for Waveline, then return to the app and select Restart if prompted.
After setup, open Settings → System. On the Microphone card, select Allow microphone access or Check again. If your system is blocking the microphone, select Open privacy settings, enable Waveline, then restart Waveline.
If Waveline shows No microphone connected, connect a microphone or headset and select Check again. Changing permission alone will not resolve a missing input device.
If Waveline shows Not available on this installation, that installation cannot use the microphone for calls. Repeating the permission request will not fix that state. Use another configured calling device, such as a deskphone, and contact Waveline Support if you need help using calls on that computer.
Check your computer's microphone settings
Mac
Open System Settings → Privacy & Security → Microphone.
Enable access for Waveline if you use the desktop app, or for your browser if you use the web app. Restart the affected app if prompted.
See Apple's microphone-permission instructions.
Windows
Open Settings → Privacy & security → Microphone.
Turn on Microphone access and the applicable app-access settings. For a browser or desktop application, also check Let desktop apps access your microphone.
Windows may manage desktop applications through this shared setting rather than a separate switch for each app.
See Microsoft's microphone-permission instructions.
Enable microphone access on iPhone
- Open the iPhone's Settings.
- Select Privacy & Security → Microphone.
- Enable access for Waveline.
- Return to Waveline.
If Waveline is not listed, open Waveline and sign in. The app asks for microphone access shortly after you sign in.
See Apple's app-permission instructions.
Enable microphone access on Android
- Open the phone's Settings.
- Select Apps → Waveline → Permissions.
- Select Microphone.
- Choose Allow only while using the app, or the equivalent option on your device.
- Return to Waveline.
Menu names vary by manufacturer and Android version. If your phone also has a device-wide microphone-access switch, make sure it is enabled.
See Google's app-permission instructions.
Permission is allowed, but the other person still cannot hear you
Confirm that Mute is off in Waveline and on your headset, if it has a separate mute control.
Check which microphone is handling the call. A connected Bluetooth device or headset may be selected instead of the phone's or computer's built-in microphone.
Try another microphone or disconnect the accessory and use the device's built-in audio. See Call Quality for further help and Mobile Call Controls for choosing the mobile audio device.
Common questions
Why does Waveline keep asking for microphone access?
Permission may have been granted only temporarily, or the browser or device may have reset it. Review the saved permission for the browser or app you currently use.
Does granting access on one device enable it everywhere?
No. Microphone permission is managed separately on each device. Different browsers and the installed desktop app also have their own permissions.
Does this fix a deskphone microphone problem?
No. A deskphone uses its own handset, headset, or speakerphone rather than your computer's or mobile app's microphone permission. See Call Quality and Manage a Deskphone.