waveline

Inboxes

Inbox Members

Inbox members are the teammates who can work a shared inbox, receive calls through its ring groups, and participate in conversations tied to that inbox.

Before you begin

  • Invite the teammate and confirm they accepted the Waveline invite.
  • Give the teammate a role with the permissions they need.
  • Install and test the apps before routing real calls to them.

Where to find it

Open Phone -> Inboxes, choose the inbox, then use the members section to add or remove teammates.

Step-by-step

  1. Open the inbox settings page.
  2. Add team members who should work the inbox.
  3. Confirm each member has the expected web/mobile and SIP/deskphone dial methods.
  4. Place the member in default ring groups if they should answer inbound calls.
  5. Set or confirm their availability and default inbox if needed.
  6. Remove members who should no longer see or answer the inbox.

What happens next

  • Membership controls access to the inbox context, while ring groups control live call order.
  • Existing members of an archived inbox may keep read-only access to preserved history.
  • Permissions can still limit whether a member can edit settings.

Best practices

  • Add new members before putting them in first-ring groups.
  • Review membership whenever someone changes teams.
  • Use roles to separate everyday users from admins who can change routing.

Troubleshooting

  • If a member cannot see the inbox, check membership and role permissions.
  • If a member can see the inbox but does not ring, check default ring groups and dial methods.
  • If a former teammate still has access, remove them from the inbox and review their role.
Next
Availability