Deskphones
Deskphones Overview
Use a physical deskphone or cordless handset to make and receive Waveline business calls alongside the web and mobile apps. Deskphones are useful for teammates who prefer a dedicated phone at their desk, work at a service counter, or need a cordless handset while moving around their workplace.
How deskphones work with Waveline
A deskphone is assigned to a Waveline user. That user’s inbox membership and call routing determine which incoming calls can reach the phone, while the ring order determines whether it rings.
You can assign the phone to a teammate or create a dedicated user for a shared phone, such as Front Till, Reception, or Warehouse. This keeps the device separate from any individual teammate.
For setup details, see Set up a shared phone for a location.
The device does not need a separate shared inbox just for itself. Its assigned user can join the inboxes whose calls it should receive.
Check the ring order after connecting a phone
After connecting the phone, review the applicable Default Ring Order. Automatic deskphone selection depends on the group's available capacity; confirm the saved selections and place a test call.
For more information, see After adding or reassigning a deskphone.
Find the right guide
| I want to… | Start here |
|---|---|
| Check whether my phone can be used with Waveline | Supported Phones |
| Connect a new deskphone or cordless phone | Set Up a Deskphone |
| Change the assigned teammate, configure shortcuts, or remove a phone | Manage a Deskphone |
| Choose which incoming calls ring the deskphone | Default Ring Order |
Where to manage devices
Open Settings → Devices in the web dashboard or the mobile app. Function keys can be configured only in the web dashboard.
Owners and Admins can add phones, review their connection status, change assignments and settings, and remove devices.
Each teammate can have one deskphone assigned. For cordless DECT phones, Waveline connects through the base station rather than directly through the handset.
Use deskphones alongside the apps
Teammates can continue using the Waveline web and mobile apps when they have a deskphone assigned. Choose the calling methods that should ring for each teammate in the inbox’s ring order.
Use the apps for tasks such as managing messages, reviewing call history, and working with contacts. The physical phone provides a dedicated way to handle calls, with available controls and shortcuts depending on its model.
See Manage a Deskphone for supported function-key options.
Common questions
Do I need a deskphone to use Waveline?
No. You can make and receive calls using the web and mobile apps. A deskphone is an additional option for teammates who prefer a physical phone.
Which phones can I use?
See Supported Phones for the current Yealink model list and setup requirements.
Where should I start if my phone is not working?
If the phone has not finished connecting, follow Set Up a Deskphone. For saved settings, function keys, or device-operation errors, see Manage a Deskphone.
If the phone is connected but does not ring for incoming calls, review the Default Ring Order.