Call flows
Publishing Drafts
The call-flow builder separates drafts from the live published flow so you can safely edit routing before customers experience the change.
Before you begin
- Know which inbox you are editing.
- Test or review every branch before publishing.
- Make sure required node settings are complete.
Where to find it
Use Save Draft and Publish Flow in the inbox call-flow builder.
Step-by-step
- Open the target inbox call-flow builder.
- Edit nodes and connections.
- Choose Save Draft to store work without changing the current caller experience.
- Resolve validation errors such as missing audio, missing message text, empty ring groups, or missing forward destinations.
- When ready, choose Publish Flow.
- Place test calls through the live number after publishing.
What happens next
- The saved draft can be reopened for more edits.
- The published version becomes live for inbound calls.
- Waveline records version notes such as draft saved or published from builder.
Best practices
- Publish during low-traffic periods for important numbers.
- Keep a written checklist for main-line routing changes.
- Have a fallback voicemail or forwarding branch before publishing.
Troubleshooting
- If publishing fails, read the validation message and open the affected node.
- If live calls still use old routing, confirm you clicked Publish Flow rather than Save Draft.
- If the wrong number is affected, check number-to-inbox assignment.