waveline

Getting started

Install the Apps

Use Waveline in your browser for account and workspace management. Install the mobile app to make and receive business calls, send messages, view contacts, and stay connected away from your desk.

Choose where you want to use Waveline

Before you begin

  • Finish creating your Waveline account or accept your team invitation.
  • Make sure you can access the email address or verified phone number connected to your account.
  • Ask your administrator to add you to the appropriate inboxes and assign a direct phone number if you need one.

Waveline will request microphone and notification access after you sign in. These permissions are required to place calls and receive call or message alerts.

Step-by-step

  1. Install Waveline from the appropriate link above, then open the app.
  2. Enter the email address or verified phone number connected to your Waveline account. On the web, select Sign in. On mobile, select Continue.
  3. Enter the six-digit verification code sent to you, then select Verify & sign in.
  4. If Waveline asks for a code from an authenticator app, enter its current six-digit code and select Verify. If it asks you to set up an authenticator, complete that setup to continue. See Two-step Verification.
  5. On mobile, Waveline may ask you to add the mobile number used by that device. Enter that mobile number—not your Waveline number—and verify it for faster sign-in and access to features such as Direct to Cell. You can select Skip for now and add it later.
  6. Allow notifications so Waveline can alert you about incoming calls and messages.
  7. Allow microphone access so you can place and answer calls.
  8. Place a test call from an assigned Waveline number and confirm that you can hear and be heard.

Get familiar with the mobile app

Explore Mobile App Overview to find calls, messages, contacts, inbox settings, and your availability switch.

What happens next

  • Use the web app to manage team members, phone numbers, inboxes, call flows, billing, and Trust Center.
  • Use the mobile app for calls, messages, contacts, analytics, and controls during an active call.
  • Keep the app signed in and allow it to run in the background so it can notify you about incoming activity.

Ready to test your setup?

Make a test call or review mobile call controls.

Best practices

  • Give each team member their own account so permissions, inbox membership, and activity remain accurate.
  • Keep Waveline updated through the App Store or Google Play.
  • Test your microphone, speaker, and notifications before your first work call.
  • Keep your device's operating system updated and maintain a reliable Wi-Fi or cellular connection.
  • Do not sign out if you need the device to receive incoming Waveline calls and messages.

Troubleshooting

I cannot find Waveline in the app store

Use the direct installation links above. On iPhone and iPad, the official listing appears as Waveline – Work Phone and identifies PNW Software Solutions, LLC as the developer.

The app says Update required

Use the update button to open Waveline in the App Store or Google Play, install the latest available version, then reopen Waveline. This screen requires an update before you can continue using the app.

Why does the mobile app ask for my phone number?

This is the mobile number for the device you are using, not your Waveline business number. Verifying it supports faster sign-in and features such as Direct to Cell. Select Skip for now if you prefer to add it later.

To add it later or replace it, see Change Your Sign-in Phone Number.

My verification code did not arrive

Confirm that you entered the correct email address or verified phone number. Check your spam or junk folder for email codes, then select Resend code when it becomes available.

My verification code is invalid or expired

Select Resend code and enter the newest six-digit code you receive.

Waveline asks for an authenticator code

Use the current code from the authenticator connected to your Waveline account, not a code sent by email or text. If you have more than one authenticator, select the one whose code you are entering. See Two-step Verification if you cannot access it.

Waveline does not ask for notification or microphone access

Open your device settings, find Waveline, and allow microphone and notification access. Restart the app afterward.

Calls do not ring on this device

Confirm that notifications are allowed, the app is signed in, and the device has an internet connection. Also check your availability and ask an administrator to confirm your inbox membership.

I cannot hear the other caller, or they cannot hear me

Confirm that microphone access is allowed and that the correct speaker or Bluetooth device is selected. Disconnect Bluetooth temporarily and place another test call.

My inboxes or phone numbers are missing

Ask an administrator to confirm your inbox membership, assigned numbers, and role permissions. Close and reopen the app after changes are made.

Next
Mobile app overview