Admin and billing
Payment Methods
Your saved payment method is used to pay your Waveline subscription. Keep it up to date when a card expires, is replaced, or needs to change so your organization’s service can continue without billing interruptions.
Where to find your payment method
From the Waveline web dashboard, open Settings → Billing, then find Payment method.
Only Owners can update billing
Only organization Owners can review and update the billing payment method. If you are an Admin or Member, ask an Owner to make the change. See Roles and permissions for more information.
Before you begin
Have the card details, billing name, and complete billing address ready. Use a card you are authorized to use for your organization’s recurring payments.
Update your card before it expires and whenever your issuer replaces it. Review the billing name and address during the update, and confirm that the saved card is the one your organization intends to use.
The current payment form accepts cards. Complete any additional verification requested by your card issuer during the update.
Review the saved payment method
The Payment method section identifies the method currently saved for billing. For a card, it shows the card brand, last four digits, and expiration date.
Select Update to replace the saved method. If nothing is saved, the section shows No payment method on file and an Add button.
Updating your card may retry an overdue payment
If an invoice is overdue, Waveline attempts to collect it using the updated payment method. Review your outstanding invoice before submitting the change.
If phone service was paused because of billing, saving the card alone does not restore it. Payment must be confirmed and the subscription must return to a current billing status.
Add or update your payment method
- Open Settings → Billing.
- Find Payment method and select Add or Update.
- In the dialog, enter or review the billing name and complete Billing address.
- Enter the card details under Payment method.
- Select Update payment method.
- Complete any additional verification requested and wait for the result.
- Review the confirmation message and check that the Payment method section shows the expected card ending digits and expiration date.
The dialog uses Update payment method even when you opened it through Add. Select Cancel before submitting if you do not want to make the change.
Check the result
After a successful update, the saved method is used for future subscription payments.
If an overdue invoice was retried, read the result carefully. The card may have been saved even if the payment is still processing, needs additional confirmation, or was unsuccessful.
Review Current plan and Invoices on the Billing page to confirm the subscription and payment status. See Subscriptions and Invoices and billing history for help understanding those details.
Common questions
The payment form does not load
Select Try again if that button appears. If the form still does not load, close the dialog, refresh Billing, and reopen it. Check whether a browser extension is preventing the secure payment form from loading.
The form asks for a complete billing name and address
Complete the name and all required address fields under Billing address. Review any highlighted fields, then submit the update again.
My card was not accepted
Review the message shown in the form and confirm the card details and billing address. Complete any verification requested by your card issuer. If the issuer declines the card, contact the issuer or use another authorized card.
My card was updated, but service is still paused
The payment method may have been saved while an overdue payment is still processing or needs attention. Review the result message and the outstanding invoice. Service remains paused until payment is confirmed and billing is current.
The payment needs additional confirmation
Open Settings → Billing, find the outstanding invoice under Invoices, and select View when available. Follow the payment instructions on the invoice page, then return to Billing and review the status.
The old card still appears
Refresh Billing after the update finishes. If the old card remains, check whether the form displayed a confirmation or an error before attempting the update again.
Does updating my card reactivate a canceled subscription?
Updating a payment method is different from removing a scheduled cancellation or setting up a subscription that has ended. Follow the action shown under Current plan. See Subscriptions for the appropriate steps.
Billing says account deletion is pending
Restore the account before updating billing. Contact Waveline Support if you need help with the pending deletion.