Delete Your Waveline Account

Deleting your Waveline account closes the entire organization, not just your individual login. It affects every teammate and the phone numbers, conversations, and settings connected to the organization. Before proceeding, review what happens immediately, what is permanently removed, and how to restore the account if you change your mind.

Where to find account deletion

From the Waveline web dashboard, open Settings → Account, then find Delete account.

Only organization Owners can request deletion or restore an account during the recovery window. See Roles and permissions for more information.

Before you begin

• Finish transferring any numbers you want to keep. If you are moving numbers to another provider, wait for that provider to confirm the transfers are complete. Do not release those numbers yourself. Contact Waveline Support if you need help arranging a transfer.
• Check for transfers already in progress. Review incoming port requests under Settings → Numbers and finish any transfers into or out of Waveline before requesting deletion.
• Save the records you need. Download available invoices, call recordings, and other records your organization needs to retain.
• Let your team know. Confirm when Waveline service will stop and how customers and teammates should contact your organization afterward.
• Confirm the organization. Check the organization name and phone numbers shown in the deletion dialog before proceeding.

Request account deletion

1. Open Settings → Account.
2. In Delete account, select Delete account.
3. Review the phone numbers and account information that will be removed, along with any porting warnings.
4. Type the organization name shown in the confirmation field.
5. Select Delete account to submit the request.
6. Confirm that the page shows This account is scheduled for deletion, and review the scheduled deletion date.

Select Cancel in the dialog if you are not ready to proceed.

What happens during the recovery window

Your phone service is suspended, and teammates lose normal access to the organization. Owners can sign back in to view the deletion status and restore the account.

The status page shows the scheduled deletion date and, when available, who requested deletion and when. Your phone numbers and account data are retained during the recovery window, but this does not mean phone service remains active.

After the recovery window, permanent deletion removes the organization’s phone numbers, call recordings, voicemails, text messages, contacts, inboxes, call flows, analytics, and team access. Restore the account before the date shown if you want to keep using it.

What happens to billing

Requesting account deletion schedules the subscription to stop renewing at the end of the current billing period. Phone service is suspended immediately, even if time remains in that billing period.

If you restore the account, review Settings → Billing afterward. If the subscription ended during the recovery window, you may need to set up billing again before phone service can resume.

See Subscriptions and Payment methods for help with any billing action shown.

Restore the account before deletion

1. Sign in to Waveline as an organization Owner before the scheduled deletion date.
2. On the deletion-status page, select Restore account.
3. Review the restoration information.
4. Select Confirm restore.
5. Wait for the confirmation and the app to reopen.
6. Review any notices, then check Settings → Billing and confirm that your team can access the organization.

Restoring cancels the scheduled deletion and preserves the account’s existing data and configuration.

If billing needs attention or phone service was already suspended before deletion was requested, restoring the account does not automatically resolve that separate issue. Follow the notices shown before expecting calls and messages to resume.

Common questions

Related pages

• Admin and billing overview
• Subscriptions
• Payment methods
• Invoices and billing history
• Managing team members
• Roles and permissions