Snippets and SMS Signatures

Snippets save commonly used message text so teammates can respond faster and more consistently. SMS signatures automatically identify the teammate sending an external message. This page explains how to create and use both features on the web and mobile apps.

Snippets and signatures at a glance

Before you begin

• Open an existing conversation or start a new one.
• Decide which common replies would be helpful to save.
• Choose a short signature that identifies you and the business.

Create a snippet

Web app

1. Open Phone → Messages and select a conversation.
2. Select the Quick Actions icon (the blocks icon next to the paperclip) in the message composer.
3. Select Snippets, followed by Create snippet.
4. Enter a descriptive title and the message content.
5. Select Create.

Mobile app

1. Open Messages and select a conversation.
2. Select the + button beside the composer.
3. Select Snippets, followed by Create snippet.
4. Enter a snippet name and its content.
5. Select Create.

Snippet titles can contain up to 120 characters, and their message content can contain up to 1,600 characters.

Use a snippet

1. Open Snippets from the message composer.
2. Search for the snippet or select it from the list.
3. Review and personalize the inserted message.
4. Send the message when it is ready.

Personalize placeholders before sending

Snippets insert saved text exactly as it was written. They do not automatically replace placeholders such as [Customer Name], [Date], or [Time].

Review every inserted snippet and replace its placeholders with the correct information before sending it.

How snippets are shared

Snippets are available to teammates throughout your Waveline organization, making them useful for consistent answers, appointment confirmations, directions, and other frequently sent messages.

Only the teammate who created a snippet can edit or delete it. Editing affects future uses of the snippet but does not change messages that have already been sent. Deleting it removes it from the snippet list for the entire organization.

Set your SMS signature

Web app

1. Open Settings → Preferences.
2. Find SMS Signature.
3. Enter your signature and review the preview.
4. The web app saves the change automatically.

Mobile app

1. Open Settings → Signature.
2. Enter your signature and review the preview.
3. Select Save.

Signatures can contain up to 160 characters.

How SMS signatures work

Your signature is personal to your Waveline account and is automatically added beneath external text messages you send. It is not added to internal team messages.

A signature is added when an external message contains text. It will not appear on a media-only message. Recipients see the signature as part of the delivered message.

Write a useful signature

Keep the signature short and recognizable. Using your name and business name helps customers understand who is responding and makes the conversation feel more personal. A role or department can also be included when it provides useful context.

For example:

• John | John Doe LLC
• Jane | Customer Care
• John Smith, Scheduling

Use snippets and signatures together

The snippet should contain the reusable part of the response. Your personal signature will be added automatically when the external message is sent, so it does not need to be included in every snippet.

Best practices

• Give snippets clear titles that teammates can find quickly.
• Review and personalize every snippet before sending it.
• Avoid saving private customer information in a shared snippet.
• Keep signatures concise so they do not distract from the message.
• Update or remove outdated snippets when business information changes.

Troubleshooting

Related pages

• Sending Messages
• Conversations
• MMS and Media
• Internal Team Messages
• Opt-Out and Compliance