Invoices and Billing History

Your Waveline invoices explain what your organization was billed, which payments have been completed, and what charges are expected next. Use Billing to review invoice details, check payment status, and save copies for your records.

Where to find your invoices

From the Waveline web dashboard, open Settings → Billing.

Upcoming invoice shows the estimated charges for your next bill. Invoices shows recent billing records and their payment statuses.

Review your upcoming invoice

The Upcoming invoice section shows the charges currently expected for your next bill. Review each item's billing period, quantity, and amount, followed by the subtotal, applicable tax, and amount due or estimated invoice total. Accrued integration-message charges can be included before their final tax and credits are known.

Use Rows to choose how many items appear at once and the previous and next controls to move through the list.

The upcoming invoice is an estimate, not a completed payment. Changes to your subscription before the invoice is finalized can change the amount.

If Pending integration messages appears separately, its amount is not included in the invoice preview above. If Waveline says those charges could not be fully calculated, reload Billing before relying on the estimate. See Billing Overview for the page layout.

Understand the line items

A line item is an individual charge or adjustment within an invoice. It helps you understand how the total was calculated.

• Item: The service or adjustment being billed, such as seats or phone numbers.
• Period: The dates covered by that item.
• Quantity: The number of units included in the charge.
• Amount: The charge or credit for that item.

An item labeled Prorated is an adjustment for part of a billing period, often following a mid-cycle subscription change. A negative amount represents a credit that reduces the invoice total.

An Accrued item represents integration-message usage included in the estimate. It is not a payment confirmation. These message charges are shown before tax, and taxes or credits can change the final amount due. See Sending API Messages and Billing for which sends add charges.

For an explanation of how teammate and phone-number changes affect billing, see What affects your Waveline bill?.

Review recent invoices

The Invoices section lists recent invoices with the newest first. Each entry shows its date, status, amount, line-item count, and invoice ID.

When line-item details are available, they appear beneath the invoice with their quantities, billing periods, and amounts. The Lines count refers to invoice items—not the number of phone lines in your organization.

Use Rows and the previous and next controls to browse the available records. Select View for the full invoice details or PDF for a copy you can save, when those actions are available.

Understand invoice statuses

An invoice’s status describes that particular bill. It is separate from the subscription status shown under Current plan.

Open or save an invoice

1. Open Settings → Billing and find Invoices.
2. Locate the invoice using its date, amount, and status.
3. Select View to open the invoice page, or PDF to open the invoice document.
4. To keep a copy, use your browser or PDF viewer’s download or save control.

View and PDF appear when the corresponding invoice links are available.

When an invoice needs payment

If an invoice is open, select View when available to review its remaining balance and any payment instructions. Complete any additional confirmation requested on the invoice page.

If you need to replace the saved card, follow Payment methods. Updating the card may retry an overdue payment, so review the result before taking another payment action.

After payment processing finishes, return to Billing and refresh the page. Check both the invoice status and Current plan to confirm the result.

Common questions

Related pages

• Billing Overview
• Subscriptions
• Payment methods
• Roles and permissions