Admin and billing
Change Your Sign-in Phone Number
Add or change the personal mobile number you use to receive Waveline sign-in codes. This is also the number Waveline uses when calls are sent through Direct to Cell.
Before you begin
- Be signed in to the Waveline mobile app.
- Have access to the mobile number you want to verify so you can receive its text message.
- Use your personal mobile number, not a Waveline business number assigned to an inbox.
Changing this number does not move or replace your Waveline business numbers. To change an inbox’s business numbers, see Assigning Numbers.
Add or change your number
- Open Settings → Profile in the mobile app. For more information, see Find personal settings.
- Check the current Phone under Account.
- Under Sign-in phone number, enter the new 10-digit US or Canadian number without the country code.
- Select Send verification code.
- Enter the six-digit code sent to that number. A complete code may submit automatically; otherwise select Verify & update.
- Wait for the success confirmation, then check that Phone shows the intended number.
If you decide not to continue before verification finishes, select Cancel and keep current number.
What changes
You can use the verified number to sign in to Waveline. If your account uses two-step verification, you still need its authenticator code when requested. See Two-step Verification.
This number is also the destination for Direct to Cell. If you use that feature, review its setting and test an incoming call after changing the number. Updating your sign-in phone number does not by itself turn Direct to Cell on. See Direct to Cell.
Troubleshooting
The code did not arrive or is no longer valid
Check the destination shown on the verification screen. If it is correct, select Resend code and enter the newest code. If it is wrong, select Cancel and keep current number, then enter the correct number and request a new code.
I cannot sign in with my old phone number
Use the email address connected to your Waveline account if you can still receive its sign-in code, then update the phone number from the mobile app. An authenticator may still be required. For normal sign-in steps, see Install the Apps; for a lost authenticator, see Two-step Verification. If you cannot access a sign-in method, contact Waveline Support.
The update or verification fails
Read the displayed error and check that you entered the intended number and newest code. Do not assume the number changed until Waveline confirms it and the Account section shows it. Contact Waveline Support if the error continues; do not share verification codes.