Trust Center Overview - Waveline Support

Trust Center brings together your business website, business verification, texting registration, and calling trust. Use its status rows to see what is ready, what is processing, and what needs your attention.

Open Trust Center

In the web app, open Settings → Trust Center. Owners and Admins can manage this setup.

Start with Business details to verify your organization for calling. Use Start, Continue, or Review & submit, depending on your progress.

When you are ready to send customer texts, select Set up texting in Texting registration. Choose what you will text about and the website where customers sign up. You can add texting before or after completing business verification; you do not need to choose a calls-only mode.

This row shows the website used for setup and its related links or next action. You can use an existing website whose forms and policies you can edit, or build and publish one with Waveline.

A Waveline-hosted website must be published before it supplies registration information. See Build and Publish Your Business Website.

Business details

Business details identify your organization using its legal name, tax information, authorized contact person, and address. The row shows whether those details need completion, are ready to submit, are being reviewed, or are verified.

Follow the action shown to complete or correct your information. After approval, use Change details in the Business details section below the checklist. See Change approved business details.

Texting registration

Texting registration covers the outbound customer messages your business plans to send, including their purpose, sign-up process, public policies, and samples.

Follow the row's current action to start, continue, or correct your registration. Carrier review means the submitted registration is being reviewed; Needs a fix means you should read and resolve the reported issue. A saved draft or submitted registration does not by itself mean a number is ready to send.

For the setup steps and other statuses, see Register for SMS. Toll-free numbers use separate texting verification.

Calling trust

The Calling trust row shows progress for your calling registrations. After business verification, Waveline registers your numbers for:

SHAKEN/STIR: helps receiving carriers verify that your calls really come from your business numbers.
Voice Integrity: registers your business and its numbers with call-reputation systems.
Caller names (CNAM): submits the caller names you manage for display where supported. Toll-free numbers do not show a caller name.

Calling registration normally starts automatically after business verification.

If the row is waiting, complete the prerequisite business verification and allow processing to continue.
If Start is available, use it to begin calling registration.
If Retry is available after a failure, read the issue, correct any editable information it identifies, and retry.
If Rename caller name or View caller names appears, follow it and read the issue beside the affected name. See Manage caller names.
If the row says support is needed, contact Waveline support with the displayed issue.

Do not resubmit verified business details just because a calling registration is still in progress. Registration does not guarantee that every receiving carrier displays your business name or avoids a spam label.

Review changes after submission

Setup continues in the background; you do not need to leave Trust Center open. Return to it to inspect progress and any correction request.

A website draft, a published website, and a submitted registration are separate. Publishing cosmetic website changes does not mean an in-review campaign has been replaced. Business/texting fields can be locked while carrier review is active; use the actions Waveline provides for the current state.

After submitting setup, review Your numbers below the checklist. Find the affected number and check its inbox, caller-name status, and texting status. Toll-free numbers do not display a caller name and have their own texting verification.

Use Business Profile and Voice Trust to manage names, Assigning Numbers to choose a name for an inbox, and Register for SMS for toll-free texting.

Get help

Contact Waveline support when the page requests support or the same error persists after the available correction/retry action. Include the affected status row and exact error message. Do not include passwords or verification codes.