Admin and billing
Billing Overview
The Billing page brings together your Waveline subscription, upcoming charges, payment method, promotion codes, and invoice history. Use it to understand your current billing status and find the appropriate detailed guide when you need to make a change.
Where to find billing
From the Waveline web dashboard, open Settings → Billing.
Billing is available to Owners
Only organization Owners can open Billing or make changes to the subscription and payment method. Admins and Members should ask an Owner when billing needs attention.
What appears on the Billing page
Current plan
Review the current subscription amount, billing interval, subscription status, and next payment or trial date. The summary also shows the organization's active seats, phone numbers, and available invoices.
See Subscriptions for help understanding subscription status or managing cancellation and reactivation.
Upcoming invoice
The upcoming invoice shows the charges currently expected for the next billing date. It can include subscription items, quantities, prorated adjustments, discounts, and applicable taxes.
The amount is an estimate until the invoice is finalized. It can include accrued integration-message charges. If those charges appear separately under Pending integration messages, they are not included in the invoice preview above. See Invoices and Billing History for how to read these amounts.
Promotion code
Enter an eligible promotion code or review the discount already applied to the subscription. Instructions for applying a code are included below.
Payment method
Review the card or bank account used for future payments. Select Add or Update when the payment method needs to be changed.
See Payment methods for the complete process.
Invoices
Review previous invoice dates, payment statuses, totals, and line items. When available, select View to open the hosted invoice or PDF to open a downloadable copy.
See Invoices and billing history for a detailed explanation.
What affects your Waveline bill?
Your bill can include recurring service, usage, and one-time charges:
- An accepted invitation becomes an active user seat. Adding or removing active teammates can create prorated seat adjustments.
- Purchasing a phone number adds a non-refundable current-period acquisition charge and recurring monthly number charges. Releasing it stops future monthly charges; previous monthly and acquisition charges are not refunded. See Choose or Port a Number and Release a Number.
- Integration-message sends add usage charges to your subscription invoice. See Sending API Messages and Billing for which sends are charged.
- Submitting SMS registration can add a one-time registration charge. Review the charge shown before submitting; see Register for SMS.
- An eligible promotion code can reduce charges according to its terms. Applicable taxes can also affect the final amount.
Review the upcoming invoice after changing teammates, phone numbers, or integration usage. Check any separate Pending integration messages amount as well.
Apply a promotion code
- Open Settings → Billing.
- Find Promotion code.
- Enter the code exactly as it was provided.
- Select Apply.
- Confirm that Waveline displays Discount applied and updates the subscription summary.
A promotion code must be active and eligible for the subscription. Its discount amount, duration, expiration, and applicable plans are determined by the terms of that code.
Review the updated billing summary
After applying a promotion code, review the current plan and upcoming invoice. The displayed discount confirms how the code applies to your subscription.
Best practices
- Keep a valid payment method on file.
- Review the upcoming invoice after adding or removing members and phone numbers.
- Download invoices your business needs for its records.
- Confirm the terms of a promotion code before relying on the discount.
- Avoid canceling the subscription while a phone-number port is still in progress.
Common questions
I cannot find Billing in Settings
Only organization Owners can access Billing. Ask an existing Owner to review the subscription or make the required change.
The page says there is no active subscription
Select Set up subscription and complete the requested billing information. If the organization should already have an active subscription, refresh the page and confirm that you are signed into the correct Waveline organization.
The upcoming invoice changed
Changes to active seats, phone numbers, integration-message usage, discounts, or other charges can update the estimate. Review the items' quantities, periods, and amounts, using Rows and the page controls when needed. See Invoices and Billing History for accrued usage and final invoice totals.
My promotion code was not accepted
Confirm that the code was entered correctly. The code may be expired, limited to a different subscription, or unavailable when another discount is already active. Contact Waveline Support if a code provided for your organization continues to fail.
A completed billing change is not showing
Refresh the Billing page after payment processing finishes. If the previous status or amount remains, contact Waveline Support with the change you made and the information currently displayed.