Two-step Verification - Waveline Support

Use an authenticator app to add a second sign-in step to your Waveline account. After your email or text code, Waveline asks for a six-digit code from your authenticator. Your organization may require this before you can continue.

Before you begin

Have an authenticator app or a password manager that supports verification codes available. Keep access to the email address or verified phone number you use to sign in to Waveline.

Turn it on in the web app

Open Settings → Security.
Select Add authenticator.
Scan the QR code with your authenticator app. If you cannot scan it, copy the setup key into the app instead.
Enter a name that helps you recognize this authenticator.
Enter the current six-digit code from the authenticator, then select Turn on.

Wait for Waveline to confirm that the authenticator was added before leaving setup.

Turn it on in the mobile app

Open Settings → Profile → Two-step verification.
Select Add authenticator.
Use Open in authenticator app to add Waveline to an app on the same device. You can also use Copy setup key, or scan the QR code from another device.
Return to Waveline and select Continue.
Enter the current six-digit code from the authenticator, then select Verify & turn on.

Sign in with your usual email or text code. When Waveline asks for an authenticator code, enter the current code from your authenticator app and select Verify. If you have several authenticators, select the one whose code you are entering.

If your organization requires two-step verification and you have not enabled it, Waveline asks you to set up an authenticator before continuing. Follow the setup steps shown on that screen.

Add a backup or manage your authenticators

Return to Settings → Security on the web, or Settings → Profile → Two-step verification on mobile.

Two-step verification is on. The Work phone authenticator has Rename and Remove controls, with Add another authenticator below it.

On the web, select Add another authenticator to add a backup. On mobile, select Add authenticator.
On the web, use Rename or Remove beside an authenticator. On mobile, select the authenticator to see those options.
Removing your last authenticator turns off two-step verification if your organization allows it. If the organization requires it, add another authenticator before removing your last one.

Waveline does not provide recovery codes. Add a second authenticator you can access separately so that losing one device does not leave you without a sign-in code.

Require two-step verification for your team

Organization Owners and Admins can require everyone to use an authenticator.

Set up an authenticator for your own account first.
In the web app, open Settings → Security.
Under Require two-step verification, turn on Require for everyone.
Review the people who still need to set it up and confirm.

The requirement takes effect immediately. People without an authenticator are asked to set one up the next time they use Waveline; their calls keep ringing.

Owners and Admins can see 2FA on or 2FA off for joined teammates in Settings → Team. Turning off the organization-wide requirement does not remove authenticators people have already added.

Lost access to your authenticator

Use another authenticator you previously added, if available. If you have lost access to all of them, ask an eligible Owner or Admin to reset your two-step verification. An Admin cannot reset an Owner’s setup, and you cannot reset yourself through the Team page. If you are the only Owner and cannot get help from another eligible person, contact Waveline Support.

To help a teammate in the web app:

Open Settings → Team and select the teammate.
Find Two-step verification and select Reset two-step verification.
If appropriate, select Also sign them out everywhere, then confirm the reset. Signing them out also stops calls on their phone until they sign in again.
Ask them to sign in with their email or text code and add a new authenticator. If the organization requires two-step verification, they must complete setup to continue.

An Owner can reset another person’s setup. An Admin can reset another Admin or Member, but not an Owner.

Troubleshooting

My authenticator code is not accepted

Confirm that you are using the Waveline entry in the selected authenticator. Enter its newest six-digit code; an email or text code will not work in this field. If you cannot access a working authenticator, follow the recovery steps above.

I cannot remove my last authenticator

Your organization may require two-step verification. Add and verify another authenticator before removing the last one.

Security settings are temporarily unavailable

If Waveline shows a connection or sign-in warning, follow its retry option and wait for normal access before changing your authenticators or your organization’s requirement.