waveline

Deskphones

Set Up a Deskphone

Connect a compatible Yealink deskphone or cordless phone to Waveline so a teammate can make and receive business calls without using the web or mobile app. Add the device in Waveline first, then follow the instructions on its device page to complete automatic setup.

Before you begin

You will need:

  • An Owner or Admin account.
  • A compatible phone from Supported Phones.
  • The phone’s MAC address and serial number, found on the device label or its box.
  • The teammate who will use the phone. Each teammate can have one deskphone assigned.
  • Power and an internet connection for the phone.

For a DECT cordless phone, use the base station’s MAC address and serial number—not the handset’s.

Register the phone before connecting it

Wait for Waveline’s confirmation

Add the phone to Waveline before powering it on or factory-resetting it. Wait until its device page confirms registration and displays the connection instructions.

Add the phone to Waveline

  1. From the web dashboard, open Settings → Devices.
  2. Select Add Device.
  3. Enter the phone’s MAC address.
  4. Enter its Serial number.
  5. Choose the teammate under Assigned user.
  6. Select Enroll deskphone.

Waveline opens the device page and begins registration. Follow the progress shown there before continuing with the physical phone.

Add the phone from the mobile app

  1. Open Settings → Devices and tap +.
  2. Tap Open scanner, allow camera access if asked, and scan the label's MAC and SN barcodes in either order. Keep only one phone's label in view. For a DECT phone, scan the base station's label.
  3. If you prefer to type the details, choose Enter manually instead, enter the MAC address and Serial number, then tap Use these values.
  4. Once both values are ready, choose the teammate under Assigned user and tap Enroll deskphone.
  5. Follow the progress on the device page. Wait for registration confirmation before connecting or factory-resetting the physical phone.

Connect the phone

When the device page shows Registered — connect your phone, follow its instructions:

  1. Connect the phone or DECT base to power.
  2. New phone? Turn it on, or restart it if it is already on.
  3. Previously used? Factory-reset the phone or DECT base in its settings. Follow the device’s manual for factory-reset instructions. For DECT phones, reset the base, not the handset.
  4. Connect an Ethernet cable to the phone’s internet port, or connect to Wi-Fi if the model supports it.

Keep the phone connected while it downloads its settings and finishes setup.

Before resetting a phone

A factory reset removes the phone’s existing configuration. Only reset a device you are ready to move to Waveline.

If your phone asks for an RPS PIN

A phone asking for an RPS PIN is not automatically incompatible with Waveline. Waveline Support can help you complete this part of setup.

  1. Open Settings → Devices in the web or mobile app and select the phone.
  2. Contact Waveline Support for RPS PIN help. Include the phone's model, MAC address, and the exact prompt or status shown.
  3. Follow the setup instructions provided for that phone, then return to its device page to check progress.

Keep the phone connected while setup continues. Do not replace it solely because it asks for a PIN, or repeatedly factory-reset it while it is downloading its settings.

Confirm that setup is complete

The device page updates as the phone connects:

  • Registering your phone: Wait for Waveline to confirm registration.
  • Registered — connect your phone: Follow the connection instructions shown on the page.
  • Your phone is setting up: Leave it connected to power and the internet. Do not factory-reset it during this stage.
  • Settings delivered: The phone has received its settings but may still be completing its connection.

Wait for the device’s connection status to turn green before placing a test call. Registration alone does not mean the phone is ready to make and receive calls.

Choose which inboxes ring the phone

Check the ring order

For a shared inbox, the phone's assigned teammate needs a Member or Manager role; Viewer access does not make the phone ring. See Inbox Participants.

Review After adding or reassigning a deskphone, confirm the saved ringing methods, and place a test call.

Common questions

I cannot select a teammate

A teammate who already has a deskphone assigned cannot receive another one. Choose a different teammate or review the existing assignment in Manage a Deskphone.

The phone is registered but is not connecting

Follow the instructions on its device page. Check that the phone or base has power and an internet connection.

If the page says the phone is setting up or its settings have been delivered, keep it connected rather than repeatedly resetting it. If setup does not finish, contact Waveline Support with the phone’s model and the status or error shown.

Registration shows an error

Read the message and resolve the reported issue. On the device page, select Retry operation on the web or Try again on mobile when offered.

If Waveline says the request is unconfirmed, check your connection and use Retry same request. During mobile enrollment, this button is labeled Retry same enrollment. Wait for the result before starting another device action.

If the message asks you to contact support, including when the phone belongs to another organization, contact Waveline Support rather than repeatedly retrying enrollment.

The phone can make calls but does not ring

Check the assigned teammate's working access to the inbox, their availability, and whether Deskphone is enabled in its Default Ring Order. For shared-inbox roles, see Inbox Participants.

Next
Manage a deskphone